Department Stores


  • Gray clouds over a Kohl's store, with an entrance to Sephora.
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    Daphne Howland/Retail Dive
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    Kohl’s introduces Return Drop service to stores nationwide

    In addition to its Amazon partnership, the department store will now accept returns from brands like Carhartt, Hanes and Levi’s.

    By Tatiana Walk-Morris • June 14, 2024
  • With puffy clouds in a blue sky, bushes surround a store with the name "JC Penney" in white letters. The store entrance is a brick arch.
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    "JC Penney" by Mike Mozart is licensed under CC BY 2.0
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    J.C. Penney closing 4 stores in coming months

    The department store remains profitable, though net income plummeted nearly 90% last year and sales continued to slide.

    By June 13, 2024
  • Nordstrom Rack, at Codding Town, Bend, Oregon
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    Daphne Howland/Retail Dive
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    Nordstrom nears completion on West Coast fulfillment transition

    By transitioning operations to an omnichannel center, the retailer is building on its efforts to lower fulfillment costs.

    By Kelly Stroh • June 12, 2024
  • A Nordstrom storefront at The Grove shopping center in Los Angeles.
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    Cara Salpini/Retail Dive
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    Nordstrom elevates supply chain exec amid shrink woes

    After reporting that theft in its supply and transportation networks hurt Q1 margins, the retailer promoted Alexis DePree to chief operating officer.

    By June 3, 2024
  • A person crossing the street amid city traffic.
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    Daphne Howland/Retail Dive
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    Nordstrom Rack continues to overshadow the department store in Q1

    Both banners enjoyed sales increases, though margins were challenged by shrink caused by theft in its transportation network.

    By May 31, 2024
  • Dark clouds over a store entrance. A brick-red exterior wall with a "Kohl's" sign.
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    Daphne Howland/Retail Dive
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    Kohl’s touts progress in Q1 despite sales declines, loss

    Aside from some merchandising improvements, the department store isn’t revamping its stores. Some analysts say that’s a mistake.

    By May 30, 2024
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    Kendall Davis/Retail Dive
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    Podcast

    The Backroom: Lee Peterson and the hard truth about retail stores

    E-commerce keeps growing because it’s easier to shop online. To survive, brick and mortar needs a good reason, too.

    By Retail Dive Staff • May 30, 2024
  • Against a blue sky, a street lamp to the side of a large department store building.
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    Daphne Howland/Retail Dive
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    A glimpse into a future Macy’s

    The department store has provided financial metrics for the fleet of stores that will survive a massive downsizing over the next three years.

    By May 21, 2024
  • A bus stop with a bright blue sign that reads "57th Street and Broadway" sits across the street from a Nordstrom store.
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    Daphne Howland/Retail Dive
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    Bruce Nordstrom — grandson of the retailer’s founder and father of its top executives — dies at 90

    Under the leadership of his generation, the fashion department store went public, launched off-price Rack and expanded into a national retailer.

    By May 20, 2024
  • A store's mall entrance, with a plant in the foreground.
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    Courtesy of Dillard's
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    Dillard’s beats expectations in tough Q1

    CEO William Dillard said the department store focused on profitable sales as “the consumer environment remained challenging.”

    By May 16, 2024
  • A side by side collage of two department stores
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    Daphne Howland/Retail Dive
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    Deep Dive

    Macy’s and J.C. Penney have two very different real estate strategies

    One has a downsizing plan that includes profitable stores. The other plans to keep — and possibly open — even low-volume stores. What’s going on?

    By May 16, 2024
  • The interior entrance to a JC Penney mall store, with fronds of a plant in the foreground.
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    Daphne Howland/Retail Dive
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    J.C. Penney remains profitable, could open new stores

    Holiday and full-year sales fell, and net income plunged. But the CEO of one of the retailer’s owners says its ongoing profitability could merit an expansion.

    By May 10, 2024
  • A brown-brick facade with a white "Kohl's" sign decorates a cream-colored building and main entrance of a store, with small trees in the foreground.
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    Courtesy of Kohl's
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    Kohl’s announces locations of 200 Babies R Us shop-in-shops

    The move gives the department store chain another store-in-store partnership alongside Sephora.

    By May 9, 2024
  • A diverse group of people, one in a wheelchair, all wearing casual clothing in neutral colors.
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    Courtesy of Sparkies
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    Macy’s chooses 26 entrepreneurs for accelerator program aimed at diversifying supply chain

    In addition to education and funding, “The Workshop at Macy’s” provides various opportunities to sell via the department store.

    By May 6, 2024
  • People walk around in front of Saks Fifth Avenue and Hudson's Bay department stores.
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    "Hudson's Bay" by Jeff Hitchcock is licensed under CC BY 2.0
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    Hudson’s Bay, again a unified retailer, announces layoffs in organizational ‘re-alignment’

    The Canadian department store, which once split up its e-commerce and store operations, said the downsizing impacts less than 1% of its workforce.

    By May 2, 2024
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    Kendall Davis/Retail Dive
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    Podcast

    The Backroom: With more closures ahead, what’s next for Macy’s?

    Under a new CEO, the iconic department store is fielding a $6.6 billion takeover offer, shuttering another 150 stores and fighting to stay relevant.

    By Retail Dive Staff • April 25, 2024
  • Nordstrom New York
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    Daphne Howland/Retail Dive
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    Nordstrom family may try again to take the company private

    The Nordstrom brothers, who are the retailer’s top executives, notified the board of their interest, and a special committee has been formed.

    By April 19, 2024
  • Saks Fifth Avenue relaunches its website
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    Courtesy of Saks
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    Saks.com snags up to $60M in additional liquidity

    The infusion from Pathlight Capital and Bank of America will bolster the luxury online player’s financial position in a “challenging macro-environment.”

    By April 16, 2024
  • An entrance to Macy's Ballston Quarter store as it was closing.
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    Cara Salpini/Retail Dive
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    Inside a closing Macy’s store

    CEO Tony Spring surprised the industry with a new tranche of 150 department store closures, 50 of which are shuttering in 2024. Here’s what that looks like.

    By April 15, 2024
  • A walk sign hovers to the left of a store.
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    Daphne Howland/Retail Dive
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    Nordstrom taps company veteran to lead Rack merchandising

    Lori Marten has held various merchandising roles at the department store for nearly 30 years, and will join the off-price unit later this month.

    By April 9, 2024
  • A person with long brown hair looks to the side.
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    Courtesy of Dillard's
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    Dillard’s, Caelynn Bell team up on capsule collection for spring and summer

    The assortment of dresses, separates and footwear is part of the department store's exclusive women's label Gianni Bini.

    By April 1, 2024
  • A storefront is seen at an angle, with "T.J. Maxx" in bright red letters, against a blue sky streaked with light clouds.
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    Daphne Howland/Retail Dive
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    Macy’s closures a win for off price

    The biggest beneficiary of the department store’s plan to shrink its footprint is TJX, which runs T.J. Maxx and other retailers, analysts say.

    By March 27, 2024
  • Team of sales people working at the supermarket restocking the retail display.
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    Hispanolistic via Getty Images
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    Sponsored by Paylocity

    How to overcome 5 retail industry challenges

    Discover tips and tricks to help you tackle some of the top HR pain points for stores and wholesale businesses.

    March 25, 2024
  • Nordstrom's New York City flagship
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    Daphne Howland/Retail Dive
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    Column

    The Weekly Closeout: Layoffs at Walgreens and what would it mean if Nordstrom went private?

    The drugstore chain closed two distribution centers. Meanwhile, go-private rumors at the department store could have been sparked by Macy’s.

    By Retail Dive Staff • March 22, 2024
  • A Sephora shop inside of Kohl's in Milwaukee
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    Courtesy of Kohl's
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    Sephora deal ‘a real coup’ for Kohl’s, CEO says

    Forty percent of customers who visit the Sephora shop-in-shops are new to the department store, Tom Kingsbury said at Shoptalk. 

    By March 21, 2024