Operations


  • External shot of the Crate & Barrel flagship store in New York City.
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    Courtesy of Crate & Barrel
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    How can stores compete with speedy delivery? By slowing down.

    Stores should stop trying to compete on e-commerce’s turf and focus on the sensory details and customer service unique to brick and mortar, according to WD Partners’ Lee Peterson.

    By Jan. 15, 2025
  • Closeup of a storefront sign.
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    Daphne Howland/Retail Dive
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    Target cut its go-to-market timeframe from 7 months to 8 weeks. Here’s why.

    The retailer has created an operating model that quickly enables it to bring new trends to consumers. 

    By Jan. 15, 2025
  • Trendline

    The latest in experiential retail

    With customers returning to in-store shopping, retailers are testing out new store concepts, exiting others and otherwise refining their brick-and-mortar touchpoints.

    By Retail Dive staff
  • Amazon CEO Andy Jassy
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    Noah Berger/Getty Images for Amazon Web Services via Getty Images
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    Amazon to focus on inclusion, internal memo indicates

    The changes outlined are vague, but Amazon has taken its previously strong commitments to Black and LGBTQ+ people off of its policy page.

    By Caroline Colvin • Jan. 15, 2025
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    Daphne Howland/Retail Dive
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    Joann files for bankruptcy for the second time in a year

    The crafts retailer was forced back into Chapter 11 by the wider retail environment and its own financial and inventory woes, the company said.

    By Jan. 15, 2025
  • Returned items being prepared for an outbound shipment at a Happy Returns hub.
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    Courtesy of Happy Returns
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    Returns — and their challenges — are rising. Here’s how retailers are responding.

    Companies face a multifaceted balancing act of controlling costs, stopping fraud and maintaining engagement and flexibility for customers.

    By Jan. 15, 2025
  • Sephora storefront.
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    Daphne Howland/Retail Dive
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    Sephora to redesign entire North American store fleet

    The changes range from minor updates to overhauls, as the beauty company embarks on the largest capital project in its history.

    By Jan. 14, 2025
  • A person leans over a stack of clothing in an empty store.
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    Michael M. Santiago via Getty Images
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    Retail job cuts spiked in December

    Downsizing in the critical holiday month was up more than 2,800% year over year, a report from Challenger, Gray & Christmas found.

    By Tatiana Walk-Morris • Jan. 14, 2025
  • A large department store building seen down the block, with a person seen standing in the foreground.
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    Daphne Howland/Retail Dive
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    Macy’s doubles down on its ‘three-brand portfolio’

    CEO Tony Spring said that Macy’s, Bloomingdale’s and Bluemercury are stronger together thanks to back-end synergies.

    By Jan. 14, 2025
  • An Amazon worker places a delivery on a residential porch
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    Permission granted by Amazon
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    Amazon to end Prime Try Before You Buy

    AI feature adoption is reducing the need for physical try-ons, the company said.

    By Jan. 13, 2025
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    Yujin Kim/Retail Dive
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    Deep Dive

    These retailers could file for bankruptcy in 2025

    From Beyond Inc. to Glossier, here’s who’s most at risk in the year ahead.

    By Jan. 13, 2025
  • Reebok’s US operations acquired by Galaxy Universal

    Under new ownership, the company plans to open more full-price or experiential stores, according to a Reebok executive. 

    By Jan. 13, 2025
  • Graphic of AI operation process
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    Permission granted by Dell Technologies
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    Sponsored by Dell Technologies

    AI at the retail edge: What’s possible now

    Concrete examples of how AI and GenAI at the edge can help retailers address major challenges.

    By Samir Sandesara, Dell Technologies • Jan. 13, 2025
  • Gray clouds over a Kohl's store, with an entrance to Sephora.
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    Daphne Howland/Retail Dive
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    Kohl’s announces store closures

    The struggling department store said 27 locations will shutter by April and an e-commerce fulfillment center will close when its lease expires in May.

    By Jan. 10, 2025
  • Exterior of Wayfair's headquarters in Boston
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    Caroline Jansen/Retail Dive
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    Wayfair to exit Germany, affecting 730 jobs

    The retailer plans to reinvest the savings from the move into expanding its physical footprint, growing its loyalty program and other initiatives.

    By Jan. 10, 2025
  • People walking toward a Macy's store.
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    Daphne Howland/Retail Dive
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    Small-format, off-price stores added to first round of Macy’s closures

    The 66 locations slated to shutter span 22 states and many are mall anchors, according to a list released Thursday.

    By Jan. 10, 2025
  • The outside of a standalone Ulta Beauty store.
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    patty_c via Getty Images
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    Ulta taps Instacart for same-day delivery

    Through the partnership, customers can receive beauty products in as little as one hour and earn loyalty points on orders.

    By Howard Ruben • Jan. 10, 2025
  • A photo of a Big Lots storefront.
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    Permission granted by Big Lots
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    Column

    The Weekly Closeout: Ulta’s future and Big Lots’ store-saving deal

    The beauty retailer named a new CEO while Big Lots closed on a sale agreement that will enable it to keep hundreds of stores open.

    By Retail Dive Staff • Jan. 10, 2025
  • A stack of True Religion jeans for sale at a storefront.
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    John Shearer/WireImage for HollyRod Foundation via Getty Images
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    Private equity firm buys controlling stake in True Religion

    The deal with Acon Investments comes as the denim brand looks to diversify its product offering and expand its reach.

    By Laurel Deppen • Jan. 10, 2025
  • People walking past and into a store.
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    Daphne Howland/Retail Dive
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    Target to add 2K items to wellness assortment

    The retailer will price more than half of the products under $10 and hundreds will be exclusives.

    By Jan. 9, 2025
  • The interior entrance to a JC Penney mall store, with fronds of a plant in the foreground.
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    Daphne Howland/Retail Dive
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    J.C. Penney, Brooks Brothers operator join forces as ‘Catalyst Brands’

    The new entity features other labels owned by Authentic Brands Group and run by Sparc Group. Investors include Shein and mall REITs Simon and Brookfield.

    By Jan. 9, 2025
  • People inside and outside a store.
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    Courtesy of REI Co-op
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    REI shutters experiences business, eliminating hundreds of jobs

    More than 400 employees will be let go as part of the decision. CEO Eric Artz said the 40-year-old experiences division was unprofitable.

    By Jan. 9, 2025
  • A low angle of a workers' legs in denim and boots standing in gravel.
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    Pra-chid via Getty Images
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    Shoes for Crews names CEO

    Chris Quinn is succeeding former chief executive Donald Watros who retired after serving in the role since 2017.

    By Jan. 8, 2025
  • In an aerial view, trucks sit parked in front of a Walmart store on February 21, 2023 in Richmond, California.
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    Justin Sullivan via Getty Images
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    Walmart to miss 2025, 2030 emissions reduction targets

    The retail giant said it will miss its goals to reduce operational emissions because of challenges with energy policy and infrastructure, as well as technology availability.

    By Lamar Johnson • Jan. 8, 2025
  • The exterior of Perfect Moment's store in the SoHo neighborhood of New York. A yellow cab is parked out front.
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    Courtesy of Perfect Moment
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    Perfect Moment seeks global expansion through agency partnerships

    The luxury ski brand is working to grow its international wholesale presence as it faces a potential delisting from the New York Stock Exchange.

    By Howard Ruben • Jan. 8, 2025
  • A shopper holds multiple shopping bags.
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    Leon Neal via Getty Images
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    8 retail trends to watch in 2025

    Each year brings unique headwinds and tailwinds. From increased attention on DEI efforts to the shifting nature of DTC, this is what we’ll be following in 2025.

    By Retail Dive Staff • Jan. 7, 2025