Operations


  • The amphitheater at Walmart's new corporate headquarters in Arkansas.
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    Courtesy of Walmart
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    Walmart opens new Arkansas corporate headquarters

    About 15,000 associates will occupy the new campus that includes collaborative work and gathering spaces, public retail, eateries and a hotel.

    By Jan. 17, 2025
  • Cars parked and driving past a store, as a couple of people walk down the city sidewalk.
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    Daphne Howland/Retail Dive
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    Column

    The Weekly Closeout: Foot Locker taps Sonia Syngal for board and New Balance sales hit a record

    Also joining the footwear retailer’s board is Ace Hardware CEO John Venhuizen. Meanwhile, New Balance landed $7.8 billion in global sales last year.

    By Retail Dive Staff • Jan. 17, 2025
  • Trendline

    The latest in experiential retail

    From new store concepts to accessibility efforts, retailers are constantly shifting their approach to better cater to shopper needs.

    By Retail Dive staff
  • Two people in form-fitting activewear sit on a floor and look at the camera.
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    Courtesy of Spanx
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    Spanx adds new activewear collection

    The line, called Spanxsmooth OnForm, features light compression and is designed for low-intensity exercise and casual dressing.

    By Lara Ewen • Jan. 17, 2025
  • PFAS
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    Photo illustration by Brian Tucker/Retail Dive
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    Retailers have made progress on phasing out harmful chemicals, nonprofits say

    Reports from Toxic-Free Future and Clean Production Action analyzed how companies are addressing PFAS, PVC and other chemicals of concern in plastics, packaging and more.

    By Maria Rachal • Jan. 17, 2025
  • A delivery van on a city street.
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    Daphne Howland/Retail Dive
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    Amazon to lay off 200 people in its North America retail operations

    The e-commerce giant said it is cutting a small number of roles after a routine evaluation of its team structures and ability to “move fast.”

    By Jan. 17, 2025
  • A consumer dropping an old water bottle off in the mail to be returned
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    Courtesy of Hydro Flask
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    Hydro Flask maker builds inventory, bracing for tariff impact

    Helen of Troy is continuing to pursue diversified sourcing despite uncertainty around U.S. trade policies.

    By Kelly Stroh • Jan. 16, 2025
  • A crowd of people at a conference.
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    Courtesy of National Retail Federation, Jason Dixson Photography
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    At NRF, 40,000 humans contemplate AI

    Artificial intelligence is useful to many areas of retail, from sourcing to customer service, making it a hot topic during this year’s Big Show. 

    By Jan. 16, 2025
  • John Furner, President and CEO, Walmart U.S.
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    Courtesy of Jason Dixson Photography
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    Memorable quotes from NRF’s 2025 Big Show

    Retail executives discussed the future of AI, the store experience and personalization at this year’s conference. 

    By Daphne Howland and Kaarin Moore • Jan. 16, 2025
  • External shot of the Crate & Barrel flagship store in New York City.
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    Courtesy of Crate & Barrel
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    How can stores compete with speedy delivery? By slowing down.

    Stores should stop trying to compete on e-commerce’s turf and focus on the sensory details and customer service unique to brick and mortar, according to WD Partners’ Lee Peterson.

    By Jan. 15, 2025
  • Closeup of a storefront sign.
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    Daphne Howland/Retail Dive
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    Target cut its go-to-market timeframe from 7 months to 8 weeks. Here’s why.

    The retailer has created an operating model that quickly enables it to bring new trends to consumers. 

    By Jan. 15, 2025
  • Amazon CEO Andy Jassy
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    Noah Berger/Getty Images for Amazon Web Services via Getty Images
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    Amazon to focus on inclusion, internal memo indicates

    The changes outlined are vague, but Amazon has taken its previously strong commitments to Black and LGBTQ+ people off of its policy page.

    By Caroline Colvin • Jan. 15, 2025
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    Daphne Howland/Retail Dive
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    Joann files for bankruptcy for the second time in a year

    The crafts retailer was forced back into Chapter 11 by the wider retail environment and its own financial and inventory woes, the company said.

    By Jan. 15, 2025
  • Returned items being prepared for an outbound shipment at a Happy Returns hub.
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    Courtesy of Happy Returns
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    Returns — and their challenges — are rising. Here’s how retailers are responding.

    Companies face a multifaceted balancing act of controlling costs, stopping fraud and maintaining engagement and flexibility for customers.

    By Jan. 15, 2025
  • Sephora storefront.
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    Daphne Howland/Retail Dive
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    Sephora to redesign entire North American store fleet

    The changes range from minor updates to overhauls, as the beauty company embarks on the largest capital project in its history.

    By Updated Jan. 16, 2025
  • A person leans over a stack of clothing in an empty store.
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    Michael M. Santiago via Getty Images
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    Retail job cuts spiked in December

    Downsizing in the critical holiday month was up more than 2,800% year over year, a report from Challenger, Gray & Christmas found.

    By Tatiana Walk-Morris • Jan. 14, 2025
  • A large department store building seen down the block, with a person seen standing in the foreground.
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    Daphne Howland/Retail Dive
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    Macy’s doubles down on its ‘three-brand portfolio’

    CEO Tony Spring said that Macy’s, Bloomingdale’s and Bluemercury are stronger together thanks to back-end synergies.

    By Jan. 14, 2025
  • An Amazon worker places a delivery on a residential porch
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    Permission granted by Amazon
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    Amazon to end Prime Try Before You Buy

    AI feature adoption is reducing the need for physical try-ons, the company said.

    By Jan. 13, 2025
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    Yujin Kim/Retail Dive
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    These retailers could file for bankruptcy in 2025

    From At Home to Guitar Center, here’s who’s most at risk in the year ahead.

    By Updated Jan. 18, 2025
  • Reebok’s US operations acquired by Galaxy Universal

    Under new ownership, the company plans to open more full-price or experiential stores, according to a Reebok executive. 

    By Jan. 13, 2025
  • Graphic of AI operation process
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    Permission granted by Dell Technologies
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    Sponsored by Dell Technologies

    AI at the retail edge: What’s possible now

    Concrete examples of how AI and GenAI at the edge can help retailers address major challenges.

    By Samir Sandesara, Dell Technologies • Jan. 13, 2025
  • Gray clouds over a Kohl's store, with an entrance to Sephora.
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    Daphne Howland/Retail Dive
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    Kohl’s announces store closures

    The struggling department store said 27 locations will shutter by April and an e-commerce fulfillment center will close when its lease expires in May.

    By Jan. 10, 2025
  • Exterior of Wayfair's headquarters in Boston
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    Caroline Jansen/Retail Dive
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    Wayfair to exit Germany, affecting 730 jobs

    The retailer plans to reinvest the savings from the move into expanding its physical footprint, growing its loyalty program and other initiatives.

    By Jan. 10, 2025
  • People walking toward a Macy's store.
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    Daphne Howland/Retail Dive
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    Small-format, off-price stores added to first round of Macy’s closures

    The 66 locations slated to shutter span 22 states and many are mall anchors, according to a list released Thursday.

    By Jan. 10, 2025
  • The outside of a standalone Ulta Beauty store.
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    patty_c via Getty Images
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    Ulta taps Instacart for same-day delivery

    Through the partnership, customers can receive beauty products in as little as one hour and earn loyalty points on orders.

    By Howard Ruben • Jan. 10, 2025
  • A photo of a Big Lots storefront.
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    Permission granted by Big Lots
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    Column

    The Weekly Closeout: Ulta’s future and Big Lots’ store-saving deal

    The beauty retailer named a new CEO while Big Lots closed on a sale agreement that will enable it to keep hundreds of stores open.

    By Retail Dive Staff • Jan. 10, 2025