Operations


  • Reese Witherspoon announces the launch of her new company, Draper James.
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    Courtesy of Draper James
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    Draper James hires Michael Kors veteran as CEO

    New CEO Jeannie Yoo also stepped into an advisory role with Consortium Brand Partners, which took a majority stake in the brand a year ago.

    By Howard Ruben • Oct. 30, 2024
  • A bright blue storefront entrance.
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    Daphne Howland/Retail Dive
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    Build-A-Bear appoints chief brand officer

    Kim Utlaut spent over 20 years in leadership roles at Coca-Cola, most recently serving as the general manager for franchise leadership. 

    By Tatiana Walk-Morris • Oct. 30, 2024
  • Trendline

    Inside retail supply chains

    Companies looking to curry favor with customers, trim logistical expenses and improve efficiency, are reorganizing operations.

    By Retail Dive staff
  • Two of Stanley's Quencher tumblers in blue and orange.
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    Permission granted by Stanley
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    Tumbler manufacturer Stanley using AI to predict supply disruptions

    Stanley 1913 expects to improve scenario planning and supply chain visibility with the Kinaxis Maestro platform. 

    By Kelly Stroh • Oct. 30, 2024
  • A large, lit-up sportswear store at night.
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    Courtesy of Adidas
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    Adidas reaches settlement with Ye as Yeezy inventory dwindles

    The brand says it has momentum, though some analysts wonder what will follow the current hype around its legacy Terrace styles.

    By Oct. 29, 2024
  • Storefront of Ross
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    "Ross" by Genevieve Prentice is licensed under CC BY-SA 2.0
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    Ross names new CEO

    James Conroy, who was previously the chief executive of Boot Barn, will succeed Barbara Rentler, effective Feb. 2. 

    By Oct. 29, 2024
  • Crocs lowers outlook as Heydude continues to drag down revenues

    The company is working to build Heydude’s brand awareness and momentum through influencer partnerships after a 17% revenue drop in Q3.

    By Oct. 29, 2024
  • Instacart app with decorative items in the background.
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    Courtesy of Instacart
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    Party City taps Instacart for same-day delivery

    Customers can now get delivery in as fast as an hour from over 700 of the retailer’s stores across the country. 

    By Tatiana Walk-Morris • Oct. 29, 2024
  • foxtrot
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    Brett Dworski/Retail Dive
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    5 retail horror stories of 2024

    From Youthforia’s problematic foundation shade range to Foxtrot’s abrupt shuttering, retailers have been the subject of some scary stories.

    By Oct. 29, 2024
  • A black flag that says "The Real Real" hangs off a building's dark trim.
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    Daphne Howland/Retail Dive
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    The RealReal CEO out after less than 2 years

    Rati Sahi Levesque, who helped found the company in 2011, has replaced John Koryl, who arrived in February last year and has now left the company.

    By Oct. 28, 2024
  • Exterior of a grocery store.
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    Courtesy of Amazon Fresh
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    Amazon’s top grocery executive exits

    Tony Hoggett, the retailer’s senior vice president of worldwide grocery stores, is leaving after nearly three years at the company.

    By Catherine Douglas Moran , Jeff Wells • Oct. 28, 2024
  • Amazon recently showcased its fulfillment center operations in Detroit at a ribbon cutting event.
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    Courtesy of Amazon
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    Amazon warns of West Coast capacity constraints

    Cross-docking inefficiencies are leading to issues bringing inventory into the company's fulfillment network, experts say.

    By Max Garland • Oct. 28, 2024
  • Cropped shot of a customer paying for her purchase with a credit card
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    AJ_Watt via Getty Images
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    Sponsored by Concora Credit

    The rising value of nonprime cobrand credit cards

    Nonprime cobrand cards offer millions of people an opportunity to improve their credit score while taking advantage of the rewards that make everyday life more convenient.

    Oct. 28, 2024
  • Packaging boxes
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    Permission granted by Fibre Box Association
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    Sponsored by Fibre Box Association

    Corrugated packaging: Essential for retail success and protection

    Protect products and profits: How corrugated packaging ensures damage-free deliveries.

    Oct. 28, 2024
  • A window display of a Coach store.
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    Michael M. Santiago via Getty Images
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    Tapestry and Capri merger blocked in win for FTC

    The owners of Coach and Michael Kors plan to appeal the decision, but experts say it’s unlikely the deal will go through.

    By Laurel Deppen • Oct. 25, 2024
  • Tractor Supply to acquire online pet pharmacy

    The move expands the retailer’s market opportunity. Meanwhile, new locations spurred Q3 sales, as store comps and net income declined.

    By Oct. 25, 2024
  • 7-Eleven
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    Retrieved from Seven & i Holdings.
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    7-Eleven to open over 600 stores under new design by 2027

    The retailer’s newest format features “a larger product assortment and expanded food and beverage offerings,” CEO Joseph DePinto told investors.

    By Brett Dworski • Oct. 25, 2024
  • Nordstrom partners with Indochino for shop-in-shops.
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    Courtesy of Indochino, Nordstrom
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    Indochino names vice president of retail sales and operations

    Sean Wrenn was most recently vice president of direct retail at Kendra Scott and also has experience from Abercrombie & Fitch and Aéropostale.

    By Howard Ruben • Oct. 25, 2024
  • Puffy clouds in a blue sky frame a storefront that says "Bed Bath & Beyond" in large dark letters.
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    Daphne Howland/Retail Dive
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    Beyond’s revenue falls nearly 17% in Q3

    The company said it wants to reduce fixed expenses by an annualized $65 million heading into 2025.

    By Oct. 24, 2024
  • The front entrance to a store.
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    Courtesy of The Paper Store
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    The Paper Store dedicates $60M to brick-and-mortar expansion

    This year the retailer’s largely Northeast fleet has grown by 10% to more than 100 stores, and its five-year plan includes a move into new markets.

    By Oct. 24, 2024
  • Billowy clouds in a blue sky above a storefront.
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    Daphne Howland/Retail Dive
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    Best Buy extends store hours for the holidays

    The electronics retailer also has an extended holiday return and exchange policy for most gifts purchased between Nov. 1 through Dec. 31. 

    By Tatiana Walk-Morris • Oct. 24, 2024
  • PetSmart storefront.
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    Kaarin Vembar/Retail Dive
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    PetSmart taps former Foot Locker chief as CEO

    Ken Hicks — who was also previously the chief executive at Academy Sports and Outdoors — replaces J.K. Symancyk, who left last month.

    By Howard Ruben • Oct. 24, 2024
  • An Amazon employee walks by a Pac-Sun store window carrying a Pac-Sun bag.
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    Courtesy of Amazon
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    Amazon to end same-day delivery service from retailers’ local stores

    The program, called Amazon Today, will operate until Jan. 24, as the company streamlines its fast shipping offerings.

    By Max Garland • Oct. 24, 2024
  • Customers move through a crowded department store with holiday decorations.
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    Jeenah Moon / Stringer via Getty Images
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    Holiday hiring hurdles have retailers banking on cross-training, incentives

    Fewer employers plan to hire seasonal help this year, and labor shortages are at least partly to blame.

    By Kate Tornone • Oct. 24, 2024
  • Interior of a store.
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    Permission granted by Sam's Club
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    Inside the Store: Sam’s Club unveils its store of the future

    Shoppers must use Scan & Go at the newly opened Dallas-area location, which boasts a large sushi island, pizza-making robot and more e-commerce fulfillment tools.

    By Catherine Douglas Moran , Sam Silverstein • Oct. 24, 2024
  • A Bed Bath & Beyond sign on a brick facade with clear blue sky
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    Nate Delesline III/Retail Dive
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    Beyond to lay off 20% of workforce

    Chief Product Officer Carlisha Robinson was terminated without cause Tuesday, according to a regulatory filing.

    By Oct. 23, 2024