Technology

  • Exterior of Walmart store with a sign that reads "grocery" and two cars parked in front.
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    Sam Silverstein/Retail Dive
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    Walmart ties marketplace to stores, debuts AI seller tools

    The retailer is piloting brick-and-mortar access to online sellers and reducing some fees for top selling products ahead of the holidays.

    By • Aug. 27, 2025
  • The interior of an Under Armour store in Houston, Texas.
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    Brandon Bell via Getty Images
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    Retailers double down on AI despite reliability concerns

    Over half of retailers expect most customer interactions will be handled by AI within five years, according to a Monday.com survey.

    By Lindsey Wilkinson • Aug. 27, 2025
  • Shot of a young woman relaxing on the sofa and using a credit card with a digital tablet Explore the Trendline➔
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    gradyreese via Getty Images
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    Trendline

    What's shaping the e-commerce landscape?

    From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

    By Retail Dive staff
  • A person with white wired headphones and a white bag stands outside a clothing store.
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    Daphne Howland/Retail Dive
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    Lululemon names AI exec to improve product innovation, speed

    The brand's CIO is departing the company while Ranju Das takes on a newly formed chief AI and technology officer position. 

    By • Aug. 26, 2025
  • A screen with a style quiz from David's Bridal. The company wants to help couples with wedding planning using AI.
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    Courtesy of David's Bridal
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    David’s Bridal launches AI to help couples manage wedding tasks

    Pearl Planner features a built-in chat assistant, adaptable task boards and dynamic timelines to help users centralize planning with real-time updates.

    By • Aug. 26, 2025
  • An associate stocks a shelf at a Home Depot
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    Brandon Bell / Staff via Getty Images
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    Home Depot focuses on faster deliveries to boost satisfaction

    Dedicated associates and machine learning-driven efficiency improvements helped the retailer achieve its fastest ever delivery speeds during the second quarter, executives said.

    By Bryan Wassel • Aug. 25, 2025
  • Signs for stores.
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    Joe Raedle via Getty Images
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    Walmart, Target tout AI plans

    The two retail giants are capitalizing on sustained investment in their technology foundations even as they face economic headwinds.

    By Lindsey Wilkinson • Aug. 25, 2025
  • A new digital storefront on Walmart Realm.
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    Permission granted by Walmart
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    Walmart Realm adds new digital storefronts to woo Gen Z, Gen Alpha

    The immersive shopping experiences blend content and commerce to facilitate product discovery.

    By Tatiana Walk-Morris • Aug. 21, 2025
  • The eBay logo is displayed outside company headquarters.
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    Justin Sullivan via Getty Images
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    EBay builds out suite of tech tools for sellers

    With a number of new tools, the e-commerce giant is helping sellers simplify cost tracking and respond to messages. EBay will even give sellers automated feedback. 

    By Tatiana Walk-Morris • Aug. 20, 2025
  • an overhead shot of a large Kohl's retail location in a mall
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    Justin Sullivan via Getty Images
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    Kohl’s adds CTO to its tech leadership lineup

    The retailer brought in former Nike and J.Crew executive Steven Dee to lead all technology and information platforms.

    By Roberto Torres • Aug. 20, 2025
  • Google Chrome Klarna BNPL autofill
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    Brandon Bell via Getty Images
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    Google makes payments play

    The search giant has locked arms with Wise, Klarna and others to improve and expand its payments services, including in remittances and e-commerce.

    By Patrick Cooley • Aug. 19, 2025
  • Collage with Best Buy Marketplace logo, a couch, Dutch oven, electric guitar, gaming controller and Funko toy
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    Courtesy of Best Buy press release from August 19, 2025
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    Best Buy doubles assortment with marketplace launch

    The retailer is adding and expanding categories via third-party sellers, from seasonal decor to musical instruments, and will allow shoppers to return purchases in store.

    By • Aug. 19, 2025
  • A Saks Fifth Avenue sign in Chicago.
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    Kaarin Moore/Retail Dive
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    Saks Fifth Avenue taps AI for customer inquiries

    The luxury retailer is building off of NLX and Amazon Web Services technology to aggregate data for customer service agents to make more informed decisions.

    By • Aug. 14, 2025
  • A person holds multiple shopping bags and a coffee cup.
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    FreshSplash via Getty Images
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    Over half of holiday shoppers plan to use AI to compare prices, search for products

    Consumers are shopping earlier and leveraging AI tools to find the best deals amid a holiday season clouded with economic uncertainty, per a new report.

    By Tatiana Walk-Morris • Aug. 14, 2025
  • A person looks at the Pinterest app on their phone.
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    Chayantorn via Getty Images
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    Pinterest has ‘effectively become an AI-enabled shopping assistant,’ CEO says

    The platform is focusing on AI-powered visual search and product discovery, leading to cumulative gains across the business, CEO Bill Ready said.

    By Bryan Wassel • Aug. 11, 2025
  • The eBay logo is displayed outside company headquarters.
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    Justin Sullivan via Getty Images
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    EBay CEO: AI ‘continues to fundamentally change’ customer experience

    Agentic commerce is a small part of the digital retailer’s business, but “it has a nice growth rate,” CEO Jamie Iannone said on a Q2 2025 earnings call.

    By Bryan Wassel • Aug. 6, 2025
  • Three customers shop at a Target store.
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    Courtesy of Target
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    Retail buyers are reacting to tariffs with AI and early orders

    A Deloitte report found the industry is using the tech to navigate a shifting trade environment — and making holiday buys two months earlier than last year.

    By • Aug. 6, 2025
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    iStockphoto.com/pixelfit

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    Sponsored by SPS Commerce

    Retail buying evolved: how AI and buyers can work together

    How buyers are using AI to automate routine tasks and focus on strategic work that drives results.

    Aug. 4, 2025
  • Perfect Corp adds contactless virtual makeup try on features.
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    Courtesy of Perfect Corp.
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    Perfect Corp. AI, AR subscriptions drive revenue growth

    The company, which specializes in virtual try-on tech, attributes the growth to the demand for generative AI, among other factors.

    By • July 31, 2025
  • Rendering of IKEA experience inside Best Buy store
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    Courtesy of Best Buy
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    Best Buy to pilot Ikea shop-in-shops

    This year, the home retailer will make some of its services and products available at another business in the U.S. for the first time.

    By • July 31, 2025
  • A person holding a smartphone with the TikTok splash screen visible, seated at a table with a hand about to tap the screen.
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    Alamy
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    TikTok expands efforts to move beyond the phone

    By partnering with Westfield Malls and Rockbot, the social media firm is on a mission to show up on more screens.

    By • July 30, 2025
  • The outside of an Ulta Beauty store.
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    Lokibaho via Getty Images
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    Ulta Beauty eyes AI agents amid growth plans

    The company is working on the tech foundation to enable adoption, which it hopes will lead to improved employee and customer experiences. 

    By Lindsey Wilkinson • July 28, 2025
  • A pensive young woman supervisor working on-line in warehouse
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    yoh4nn via Getty Images
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    Sponsored by Dell Technologies

    How edge AI is transforming retail operations

    Edge AI is fundamentally transforming retail operations and positioning businesses for a smarter, more customer-centric future.

    July 28, 2025
  • A Walmart storefront showcases its refreshed brand identity, with a new typeface and the spark logo set apart as a standalone asset.
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    Permission granted by Walmart
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    Walmart bets big on AI with ‘super agent’ strategy

    The retailer is centralizing AI capabilities to avoid fragmentation, noting that the technology is already being utilized by 900,000 associates.

    By • July 25, 2025
  • Klarna payments.
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    Courtesy of Klarna
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    Klarna users can now list past purchases on Poshmark

    The two companies are offering Posh Credit to first-time Klarna users ahead of the back-to-school shopping season.

    By • July 24, 2025
  • A Guitar Center signage hangs outside a storefront against a blue sky backdrop
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    The image by JeepersMedia is licensed under CC BY 2.0
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    Guitar Center brings AI assistant to the store floor

    The Rig Advisor tool compares gear in real time and provides live inventory updates.

    By • July 24, 2025