Technology

  • The eBay logo is displayed outside company headquarters.
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    Justin Sullivan via Getty Images
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    EBay CEO: AI ‘continues to fundamentally change’ customer experience

    Agentic commerce is a small part of the digital retailer’s business, but “it has a nice growth rate,” CEO Jamie Iannone said on a Q2 2025 earnings call.

    By Bryan Wassel • Aug. 6, 2025
  • Three customers shop at a Target store.
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    Courtesy of Target
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    Retail buyers are reacting to tariffs with AI and early orders

    A Deloitte report found the industry is using the tech to navigate a shifting trade environment — and making holiday buys two months earlier than last year.

    By • Aug. 6, 2025
  • Shot of a young woman relaxing on the sofa and using a credit card with a digital tablet Explore the Trendline➔
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    gradyreese via Getty Images
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    Trendline

    What's shaping the e-commerce landscape?

    From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

    By Retail Dive staff
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    iStockphoto.com/pixelfit

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    Sponsored by SPS Commerce

    Retail buying evolved: how AI and buyers can work together

    How buyers are using AI to automate routine tasks and focus on strategic work that drives results.

    Aug. 4, 2025
  • Perfect Corp adds contactless virtual makeup try on features.
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    Courtesy of Perfect Corp.
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    Perfect Corp. AI, AR subscriptions drive revenue growth

    The company, which specializes in virtual try-on tech, attributes the growth to the demand for generative AI, among other factors.

    By • July 31, 2025
  • Rendering of IKEA experience inside Best Buy store
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    Courtesy of Best Buy
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    Best Buy to pilot Ikea shop-in-shops

    This year, the home retailer will make some of its services and products available at another business in the U.S. for the first time.

    By • July 31, 2025
  • A person holding a smartphone with the TikTok splash screen visible, seated at a table with a hand about to tap the screen.
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    Alamy
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    TikTok expands efforts to move beyond the phone

    By partnering with Westfield Malls and Rockbot, the social media firm is on a mission to show up on more screens.

    By • July 30, 2025
  • The outside of an Ulta Beauty store.
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    Lokibaho via Getty Images
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    Ulta Beauty eyes AI agents amid growth plans

    The company is working on the tech foundation to enable adoption, which it hopes will lead to improved employee and customer experiences. 

    By Lindsey Wilkinson • July 28, 2025
  • A pensive young woman supervisor working on-line in warehouse
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    yoh4nn via Getty Images
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    Sponsored by Dell Technologies

    How edge AI is transforming retail operations

    Edge AI is fundamentally transforming retail operations and positioning businesses for a smarter, more customer-centric future.

    July 28, 2025
  • A Walmart storefront showcases its refreshed brand identity, with a new typeface and the spark logo set apart as a standalone asset.
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    Permission granted by Walmart
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    Walmart bets big on AI with ‘super agent’ strategy

    The retailer is centralizing AI capabilities to avoid fragmentation, noting that the technology is already being utilized by 900,000 associates.

    By • July 25, 2025
  • Klarna payments.
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    Courtesy of Klarna
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    Klarna users can now list past purchases on Poshmark

    The two companies are offering Posh Credit to first-time Klarna users ahead of the back-to-school shopping season.

    By • July 24, 2025
  • A Guitar Center signage hangs outside a storefront against a blue sky backdrop
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    The image by JeepersMedia is licensed under CC BY 2.0
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    Guitar Center brings AI assistant to the store floor

    The Rig Advisor tool compares gear in real time and provides live inventory updates.

    By • July 24, 2025
  • Walmart Marketplace conference featuring a "Let's Grow" neon sign.
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    Courtesy of Walmart
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    Walmart touts AI for fraudulent marketplace seller detection

    The company uses AI-driven and real-time monitoring of product listings to search for policy compliance and IP infringement.

    By Tatiana Walk-Morris • July 24, 2025
  • Information about the Bee app. Bee was acquired by Amazon.
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    Retrieved from Bee on July 23, 2025
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    Amazon snaps up AI wearables company Bee

    The e-commerce giant said the deal, for an undisclosed amount, has yet to close. 

    By • July 23, 2025
  • A person's hand types on a keyboard while the other hand holds a credit card.
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    Poike via Getty Images
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    AI shopping assistants have a trust problem

    Skepticism about the tech is a major barrier to its adoption, as it ranks among the least trusted sources for shopping information, according to a new report.

    By Tatiana Walk-Morris • July 22, 2025
  • A Lowe's employee in a red vest walks alongside a customer through a store aisle.
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    Courtesy of Lowe's
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    Lowe’s links end-user feedback loop to AI tool improvements

    The home improvement retailer has been expanding AI access to employees and tweaking tools with stakeholder input in mind. 

    By Lindsey Wilkinson • July 18, 2025
  • A brand image of Puma clothing by DressX.
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    Courtesy of Puma, DressX
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    DressX enters Roblox with new game, collabs with Puma

    The athletics retailer sees the DressGo game as a way to showcase its styles in a way that resonates with female gamers.

    By • July 17, 2025
  • The Nike "swoosh" on the side of a building, with another building seen behind it.
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    Daphne Howland/Retail Dive
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    Nike’s VP of AI is leaving

    Jason Loveland is exiting just weeks after the activewear giant’s vice president of virtual studios announced his departure.

    By • July 17, 2025
  • Belk storefront.
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    Kaarin Vembar/Retail Dive
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    Hackers claim responsibility for Belk data breach

    The North Carolina-based retailer is the latest victim in a spree of attacks in the U.K. and U.S.

    By David Jones • July 16, 2025
  • an aerial view of a customer walking into a Kohl's location
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    Justin Sullivan/Getty Images via Getty Images
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    Kohl’s appoints digital chief amid turnaround plan

    Retail veteran Arianne Parisi will join the company on July 28, reporting to interim CEO Michael Bender.

    By Roberto Torres • July 16, 2025
  • Harrods is one of three UK-based retail companies responding to a spree of attacks beginning in April 2025.
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    Hollie Adams via Getty Images
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    UK authorities arrest 4 people in probe of retail cyberattack spree

    The arrests mark the first major break in a case linked to the Scattered Spider cybercrime group, although additional work continues with multiple agencies.

    By David Jones • Updated July 10, 2025
  • An Ikea smart home device
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    Courtesy of Ikea
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    Ikea wants to make smart home tech easier to use, more affordable

    The company will introduce over 20 new smart products built to work with Matter, allowing device compatibility between brands.  

    By Tatiana Walk-Morris • July 14, 2025
  • Snapchat American Eagle
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    Retrieved from Snapchat on July 10, 2025
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    American Eagle drives in-store back-to-school shopping with Snap Map

    The retailer is promoting 800 of its locations in the app and will also launch an augmented reality AE Jeans Try-on Haul Lens.

    By Jessica Hammers • July 14, 2025
  • TikTok's app is seen on an iPhone.
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    Dan Kitwood via Getty Images
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    These social media platforms are beating out Google for product discovery, reviews

    While many shoppers still use the search giant, a PartnerCentric survey found some are instead turning to Reddit, TikTok and others.

    By • July 10, 2025
  • A person looking at product listings on a computer.
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    AndreyPopov via Getty Images
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    Retail accelerates investments in generative AI

    The industry is also one of the leaders of AI agent and multiagent system adoption, according to a Capgemini report. 

    By • July 10, 2025
  • TikTok sign outside of office building.
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    Mario Tama / Staff via Getty Images
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    Luxury shoppers turn to TikTok for product discovery

    Users are scrolling the social media giant to find product reviews, creator videos and other content that influence their purchases.

    By Tatiana Walk-Morris • July 10, 2025