Amazon tests search feature that shows products it doesn’t sell

Currently in beta, the expanded search function will send shoppers to a brand’s website if the product they want isn’t sold on Amazon.

By Xanayra Marin-Lopez • Feb. 20, 2025

Etsy refines search experience for ‘people that don’t speak merch’

The company expects improved search and personalization to pay off with improved performance in the latter half of 2025.

By Bryan Wassel • Feb. 20, 2025

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

Walmart to deploy AI price forecasting tool

The retailer will use tech provided by Helios to predict the price and availability of agricultural commodities.

By Catherine Douglas Moran • Feb. 19, 2025

The convenience of modularity

In a world shaped by innovation, one secret fuels true convenience—modularity. But at what cost?

Feb. 18, 2025

Tailored Brands names Best Buy, Target vet as chief customer officer

The men’s apparel retailer hired Whit Alexander to create personalized brand experiences and build customer loyalty.

By Xanayra Marin-Lopez • Feb. 13, 2025

Qurate shutters Florida headquarters, shuffles leadership

The company that runs HSN and QVC is still in a turnaround period as it shifts its brand focus to social shopping and streaming.

By Xanayra Marin-Lopez • Feb. 12, 2025

Wayfair wants AI images to stoke IRL purchases

The online home goods retailer created a Pinterest-like website for design inspiration powered by generative AI that links to its shoppable catalog.

By Xanayra Marin-Lopez • Feb. 12, 2025

Simon adds 3D holograph ad experience to malls

The real estate investment trust plans to deploy 150 units, which do not require headsets or outside equipment, by the end of the year.

By Xanayra Marin-Lopez • Feb. 6, 2025

Calling a customer? Brands can now display ‘reason for call’

TransUnion and AT&T now offer companies the ability to display brand name, company logo and the reason for their call when dialing Android users.

By Kristen Doerer • Feb. 6, 2025

Janie and Jack debuts online third-party marketplace

The move expands the children’s apparel brand into other product categories including home furnishings, toys and baby gear. 

By Tatiana Walk-Morris • Feb. 6, 2025

J.C. Penney launches business-to-business website for bulk orders

The department store has a new digital tool that offers its catalog and personalized product support to companies and nonprofits. 

By Tatiana Walk-Morris • Feb. 5, 2025

Poshmark turns to generative AI to help sellers list more

The company said its tool reduces listing time by 48% on average, allowing sellers to grow their store pages faster.

By Xanayra Marin-Lopez • Feb. 4, 2025

Chewy holds the top spot as overall satisfaction with online retail declines

The American Customer Satisfaction Index found two-thirds of online retailers saw satisfaction drop year over year.

By Bryan Wassel • Feb. 3, 2025

Unlocking 2025: key U.S. consumer trends shaping digital commerce

Navigate 2025's shifts: Discover insights from 500+ U.S. consumers on shopping and messaging trends.

By Tim Glomb, VP of Digital, Content & AI • Feb. 3, 2025

Bookshop.org now allows indie bookstores to sell e-books

The new e-book platform allows independent booksellers to compete against Amazon’s Kindle apps.

By Howard Ruben • Jan. 31, 2025

Joybird brings home design tool to mobile devices

Augmented reality lets users visualize furniture in their own home, while a Space Planner view allows shoppers to view and share room designs.

By Tatiana Walk-Morris • Jan. 30, 2025

Alo Yoga refreshes Roblox world with virtual, in-person rewards

The activewear brand is using scannable stickers at 150 locations to allow users to unlock digital wearables, a move intended to reach younger audiences.

By Xanayra Marin-Lopez • Jan. 29, 2025

CVS launches app that lets shoppers access locked-up merchandise

The company is testing the feature in a few stores to address a customer pain point that has come to the fore as retailers attempt to thwart thieves.

By Tatiana Walk-Morris • Jan. 29, 2025

Consumer spend on generative AI apps hit nearly $1.1B in 2024

Higher spending growth rates propelled by apps like ChatGPT and Google Gemini could catapult the category into the top 10 within a year.

By Aaron Baar • Jan. 27, 2025

Next generation edge cloud: Revolutionizing modern retail - Part 1

This article is the first in a three-part series exploring how next-generation edge cloud technology is transforming the retail industry.

By Rakuten Cloud • Jan. 27, 2025

Another Amazon Go will close next month

The retailer will shutter its c-store in Woodland Hills, California, on Feb. 26. Its total store count has decreased by about 50% since early 2023.

By Brett Dworski • Jan. 24, 2025

Home Depot expands on-demand delivery services with DoorDash, Uber Eats partnerships

The move adds to the home improvement retailer’s delivery capabilities, which also include a tie-up with Instacart.

By Tatiana Walk-Morris • Jan. 23, 2025

How retailers are approaching customer experience in 2025

Retailers at this year’s NRF Big Show showcased how they are putting customer data to use for personalization and loyalty.

By Bryan Wassel • Jan. 23, 2025

Consumer spending forecast to grow 3.1% this year

2025 could be a “breakthrough year,” as retailers engaging with generative AI see some results, according to Deloitte.  

By Tatiana Walk-Morris • Jan. 22, 2025

Walmart invests in automation as it sells robotics arm

The retail giant will fund the buildout of more than 400 accelerated pickup and delivery centers as part of its agreement with Symbotic.

By Philip Neuffer • Jan. 22, 2025