Technology


  • The TikTok app is displayed on an Apple iPhone.
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    Photo Illustration by Drew Angerer via Getty Images
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    TikTok Shop debuts live price match as it readies for summer deals

    As the e-commerce platform and live shopping take off, and a ban remains in limbo, sales on TikTok Shop have more than doubled compared to last year.

    By June 18, 2025
  • A handful of people sit and walk on a small green area next to large glass spherical buildings on a sunny day.
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    David Ryder/Getty Images via Getty Images
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    Amazon’s Andy Jassy warns of job cuts due to generative AI

    The chief executive officer told employees in a letter to embrace the change the tech presents in order to remain competitive within the company.

    By Dani James • June 18, 2025
  • A woman puts clothing into an RFID self-checkout kiosk Explore the Trendline
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    Thai Liang Lim via Getty Images
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    Trendline

    How retailers are deploying in-store technology

    Payment systems, self-checkout stations and home visualization tech are just a few of the areas getting attention from retailers as they rethink the store experience.

    By Retail Dive staff
  • Pinterest AI
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    Courtesy of Pinterest
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    Pinterest tests AI to curate collages for advertisers

    The social media platform is working with Macy's on its auto collages pilot which aims to help brands better curate shoppable content. 

    By June 18, 2025
  • The exterior of an Amazon robotics fulfillment center
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    Courtesy of Amazon
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    Amazon opens robotic fulfillment center in Massachusetts

    The nearly 3 million square-foot-facility features hundreds of robots equipped to lift up to 1,500 pounds each.

    By Kelly Stroh • June 18, 2025
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    Brandon Bell via Getty Images
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    Mattel brings AI to the toy box with OpenAI partnership

    The toy company and AI powerhouse will announce their first product together later this year.

    By June 17, 2025
  • A brand image of Ebay's live shopping tour
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    Courtesy of EBay
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    EBay takes live shopping on tour

    The company will bring live shopping and collector-focused experiences to cities spanning the U.S. to showcase collectibles, luxury goods, sneakers and apparel.

    By June 12, 2025
  • Lori's Gifts is a chain of gifts shops that use checkout-free payments systems
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    Permission granted by Lori's Gifts
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    Deep Dive

    Checkout-free payments may yet rise

    Rapidly advancing AI could let cashierless payment companies succeed where Grabango failed, industry insiders and observers say.

    By Patrick Cooley • June 11, 2025
  • A large sign in light pink block capital letters says "Pink," just above a smaller sign in darker pink that says "Victoria's Secret."
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    Daphne Howland/Retail Dive
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    Victoria’s Secret expects $10M hit to Q2 operating income from cybersecurity breach

    Newly arrived marketing chief Elizabeth Preis has been tasked with customer acquisition as the lingerie giant continues to lose market share.

    By June 11, 2025
  • A street-side GameStop storefront.
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    Daphne Howland/Retail Dive
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    GameStop sales drop in key categories amid ongoing strategic shift

    However, the company swung to a net income in Q1 and reported an improvement in its operating loss.

    By Dani James • June 11, 2025
  • Lowe's and MrBeast team for Creator Network
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    Courtesy of Lowe's
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    Lowe’s launches creator network to build bonds with millennials, Gen Z

    Leading creator MrBeast has joined the effort, which will see the brand serve as exclusive building partner for the second season of “Beast Games.”

    By Chris Kelly • June 11, 2025
  • A general view of the exterior of the branch of retailer Marks and Spencer at Westfield White City on October 20, 2020 in London, England. Marks & Spencer said customer data was accessed in an April 2025 cyberattack.
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    Leon Neal via Getty Images
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    Marks & Spencer restores some online-order operations following cyberattack

    The department store chain was one of the first targets in an international spree of attacks disrupting retailers.

    By David Jones • June 11, 2025
  • A two-legged mobile robot is shown handling a container in a warehouse.
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    Courtesy of Amazon
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    Amazon delivery robots offer $7.1B annual savings opportunity: report

    The tech could position Amazon retail as an AI play, according to Bank of America Securities analysts.

    By Alexei Alexis • June 11, 2025
  • Image of a screen featuring Walmart's Sparky.
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    Courtesy of Walmart
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    Walmart debuts Sparky, its generative AI assistant for customers

    Joining Wally, an AI assistant for merchants, Sparky will summarize reviews for customers and help shoppers plan purchases.

    By June 10, 2025
  • A drone in the sky carries a Walmart-branded package.
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    Courtesy of Walmart
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    Walmart to expand drone delivery to 5 more cities

    Customers in Atlanta, Houston and more will be able to tap into the technology by next year as part of the retailer's deepening collaboration with Wing.

    By Max Garland • June 9, 2025
  • Person holding a credit card and using a tablet at a cafe
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    MStudioImages via Getty Images
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    Sponsored by Coveo

    Same query, different intent: The revenue risk of irrelevant search results

    How irrelevant search results are working against your bottom line.

    June 9, 2025
  • The TikTok app is displayed on an Apple iPhone.
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    Photo Illustration by Drew Angerer via Getty Images
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    Discounts motivate TikTok Shop shoppers

    A survey found that celebrity and influencer recommendations are on their way out for TikTok Shop consumers.

    By June 5, 2025
  • Shot of Ulta Beauty storefront
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    Jesse Grant via Getty Images
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    Beauty brands blend AI into operations

    The Estée Lauder Companies, Coty and Ulta Beauty are pushing forward on the technology to save costs, tailor communications and optimize forecasts. 

    By Lindsey Wilkinson • June 4, 2025
  • Stitch Fix's mobile app
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    Courtesy of Stitch Fix
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    Q&A

    How Stitch Fix’s brand platform is helping drive transformation

    Chief Marketing Officer Debbie Woloshin speaks about artificial intelligence and staying agile in her first interview since joining the company.

    By Chris Kelly • June 4, 2025
  • The outside of a Best Buy store.
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    Bruce Bennett / Staff via Getty Images
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    Best Buy wants AI to offer customers fewer — but more relevant — search results

    The enhanced search experience will build on the electronics retailer’s e-commerce success, which was a bright spot in an otherwise lackluster quarter.

    By Bryan Wassel • June 3, 2025
  • Picture of Victoria's Secret store sign
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    Daphne Howland/Retail Dive
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    Victoria’s Secret postpones earnings following security incident

    The company provided preliminary Q1 results, but a shutdown of its website during “retail’s all-important Memorial Day weekend” was a “significant problem,” according to analysts. 

    By June 3, 2025
  • A Home Depot storefront in Oxon Hill, Maryland on June 22, 2024.
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    Neal McNeil via Getty Images
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    Home Depot elevates CIO from within as AI adoption plans progress

    Angie Brown will lead technology strategy for the home improvement retail giant after a 27-year career with the company.

    By Matt Ashare • June 2, 2025
  • Woman working in a retail or store environment
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    Permission granted by Jabra
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    Sponsored by Jabra

    The tangibility problem: How retailers can show AI’s value

    Are frontline workers ready for AI? Learn how retailers can build trust in AI-driven workflows.

    By Andrew Doyle, Vice President – Frontline Workers, Jabra • June 2, 2025
  • Two people open flower shop
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    ferrantraite via Getty Images
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    Small businesses say AI hasn’t lived up to the hype

    AI provided some advantages but isn’t quite living up to its promise, according to a survey from American Express.

    By Lindsey Wilkinson • May 30, 2025
  • Neon Nike logo in a Chicago store.
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    Kaarin Moore/Retail Dive
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    Nike Chief Innovation Officer John Hoke to retire

    The executive, who served as the brand's first chief design officer, is exiting after more than 30 years as it works through a broader turnaround strategy.

    By Dani James • May 30, 2025
  • A street-side GameStop storefront.
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    Daphne Howland/Retail Dive
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    Column

    The Weekly Closeout: Foot Locker sales fall and GameStop makes a bitcoin play

    In the lead-up to its acquisition by rival Dick’s, the athletics retailer said it saw soft traffic trends. Meanwhile, the gaming retailer’s stock fell on its latest move.

    By Retail Dive Staff • May 30, 2025