Jet's Cyber Monday revenue plummeted 39%

Parent company Walmart performed well, as did Kohl's, Nordstrom and Amazon, according to an Edison Trends report.

By Dan O'Shea • Nov. 30, 2018

70% of consumers still want human interaction versus bots

While chatbots may be more cost effective for a company, a report by Sitel Group reveals the majority of consumers prefer speaking to a human.

By Dan O'Shea • Nov. 30, 2018

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

ModiFace transforms AR beauty tool into virtual nail salon

L'Oréal's latest acquisition is extending the uses for immersive mobile tech in the fiercely competitive beauty space.

By Robert Williams • Nov. 30, 2018

Holiday shoppers of tech gifts are migrating online

For the first year, tech gift buyers bought more online than in stores over the Black Friday weekend, according to the Consumer Technology Association.

By Dan O'Shea • Nov. 29, 2018

Asos’ in-app Fit Assistant helps shoppers find the perfect size

Customers who answer questions about their height, weight and fit preference can use the mobile tool to get a more accurate size for online items.

By Robert Williams • Nov. 29, 2018

Simon installs 'Launchpad' to showcase new products in malls

The mall owner released a platform with entertainment-based tech experiences and new products.

By Dan O'Shea • Nov. 28, 2018

Mobile shopping campaigns on Thanksgiving grew 44%

Marketers invested more heavily in shopping-friendly mobile ad units for the holiday weekend, driving rates down for cost-per-click and up for conversions, according to a study by digital ad platform Kenshoo.

By Robert Williams • Nov. 28, 2018

Overstock aims to sell retail business by February

The e-tailer's CEO first disclosed a plan for a sale nearly a year ago, but in a recent interview with The Wall Street Journal he offered up few details regarding what he claims is an imminent deal.

By Dan O'Shea • Nov. 27, 2018

Mobile shopping app downloads surged on Black Friday

Over half a million first-time users downloaded one of the top 10 mobile shopping apps on Black Friday, according to a report by Sensor Tower.

By Dan O'Shea • Nov. 27, 2018

Cyber Monday spending hits record $7.9B

Retailers are finally seeing meaningful numbers from mobile, and are reaping the benefits of click-and-collect services, according to Adobe Analytics.

By Daphne Howland • Nov. 27, 2018

Online fraud accelerates into holiday shopping season

One year after a record number of fraudulent account takeovers, security company 4iQ is warning e-commerce companies of more threats to come.

By Dan O'Shea • Nov. 26, 2018

Marie Claire magazine unveils content-driven e-commerce site

A new affiliate site allows readers to buy merchandise recommended by the magazine's fashion editors.

By Dan O'Shea • Nov. 26, 2018

7-Eleven cashes in on Alipay, WeChat Pay at Canadian stores

The Chinese payment services are now available at 35 locations in Vancouver and Toronto before a planned expansion.

By Robert Williams • Nov. 26, 2018

Retailers to see 75% increase in social media during the holidays

The last two months of the year represent a huge spike in social media messages for retailers, making the busiest time of the year a little busier.

By Dan O'Shea • Nov. 21, 2018

Snapchat unveils in-app shopping channel with Shopify

As social networks become a more important channel for retailers and brands, the multimedia messaging platform is launching an in-app shopping channel to jump on board the trend.

By Dan O'Shea • Nov. 21, 2018

Mobile checkout time decreases 12 seconds in Q2

A new Checkout Conversion Index report links mobile conversions to speed, variety of payment options, free shipping and checkout consistency.

By Dan Alaimo • Nov. 21, 2018

Best Buy beats Q3 estimates, raises full year guidance

The electronics retailer rode 4.3% comp sales growth to $9.59 billion in revenue for the third quarter.

By Dan O'Shea • Nov. 20, 2018

ShopRunner launches ‘District’ mobile marketplace

The e-commerce network unveiled an app heavy on personalization and Amazon comparisons.

By Dan O'Shea • Nov. 20, 2018

Snap opens certification program for AR creators

Lens development was once limited to its in-house agency, but the company has gradually opened the platform to brands.

By Robert Williams • Nov. 20, 2018

71% will shop Thanksgiving weekend, Cyber Monday

A Deloitte study confirms that this will be a big holiday retail weekend with sales split almost evenly between online and physical stores.

By Dan Alaimo • Nov. 20, 2018

Amazon, Pep Boys expand tire installation services partnership

Manny, Moe and Jack would approve of bringing the service to more locations.

By Dan O'Shea • Nov. 19, 2018

YouCam Makeup combines AI, AR for Beauty 3.0

Perfect Corp. released the next generation of the app with a promise to provide a more personalized and accurate virtual try-on experience.

By Dan Alaimo • Nov. 19, 2018

Walmart unveils 'digital playground' as it gets serious about toys

After aligning with interactive programmer Eko, the retailer is rolling out an online experience just in time for the holidays.

By Dan O'Shea • Nov. 19, 2018

Online fraud attempts forecasted to peak on Thanksgiving Day

Attempted e-commerce fraud is expected to grow less than last year, but the 14% rise seen by ACI Worldwide is still troublesome for retailers.

By Dan Alaimo • Nov. 16, 2018

Oracle calls on digital assistant to boost operational productivity

Announced last month, this could be the latest virtual assistant to impact retail, but on the back end of the business.

By Dan O'Shea • Nov. 16, 2018