4 ways to use data to personalize the shopping journey

The future of retail is about delivering custom experiences that enable the customer to craft his or her own shopping journey and discover, purchase, and pay for items on his or her own terms.

April 20, 2018

Silicon Valley jeweler sees big growth from cryptocurrency

Stephen Silver Fine Jewelry now sees 20% of its sales coming from cryptocurrency payment processing, surpassing credit card purchase volume.

By Dan Alaimo • April 20, 2018

Explore the Trendline➔

Digital innovation and technology trends in retail

Generative AI and TikTok Shop have replaced the metaverse and NFTs as the hot topics of the day — here’s a look at how brands are using them.

By Retail Dive staff

The rise of surveillance commerce

Consumers feel spied on as data are bought, sold and stolen. Lee Peterson of WD Partners asks, "Is this good for brands?" 

By Lee Peterson • April 19, 2018

Adidas, Coty try on Snapchat’s new AR shopping tool

Marketers can now take advantage of AR's engagement potential and combine this with the ability to make a purchase. 

By Chantal Tode , Robert Williams • April 19, 2018

Home Depot to add 1,000 tech jobs

Despite already being a leader in digital experience, Home Depot's latest move would increase the company's focus on technology.

By Dan O'Shea • April 19, 2018

Hudson's Bay replaces marketing chief after just 5 months

Bari Harlam was named chief marketing officer this week, replacing Milton Pappas, who had been appointed to the role in November.

By Daphne Howland • April 19, 2018

Ikea-owned TaskRabbit hit by apparent data breach

TaskRabbit shut down its website and app earlier this week after a "cybersecurity incident" involving the discovery of an unauthorized user on its systems.

By Dan Alaimo • April 19, 2018

And the winner of the latest Amazon-Best Buy deal is...

It's a win-win for both retailers, but Amazon needs this new deal more than Best Buy, analysts say.

By Daphne Howland • April 18, 2018

Amazon's app goes abroad with new international shopping feature

Consumers can browse more than 45 million items in their preferred language and currency and more easily move items through customs.

By Robert Williams • April 18, 2018

Bark releases 'Chews your own adventure' chatbot

The pet retail company is using the 'dog bot' text adventure to help promote a new line of toys and treats at Target.

By Dan O'Shea • April 18, 2018

Amex cashes in on Coachella with shoppable AR feature

The payments company offered an immersive commerce experience for cardholding festival-goers to browse and buy exclusive merchandise.

By Robert Williams • April 17, 2018

Express plugs into in-store tech at NYC location

The retailer is turning the location into a lab to try out new technology including reserved fitting rooms stocked with online selections. 

By Dan O'Shea • April 16, 2018

H&M reveals collaboration with Moschino on Instagram Live

The retailer hosted a live chat between supermodel Gigi Hadid and designer Jeremy Scott that aired at Coachella and on @hm.

By Robert Williams • April 16, 2018

Retailer spending for IT, cloud on the rise

A Retail Systems Research report finds that 72% of retailers plan on increasing their IT-related spending over the next three years.

By Dan O'Shea • April 16, 2018

Macy’s tops rivals as online apparel destination

As a general merchandiser, Amazon continues to gain traffic online.

By Daphne Howland • April 13, 2018

Apple’s HomePod reportedly looks like a bust

Employees said that inventory for the smart speaker isn't moving, with some stores selling fewer than 10 devices per day, according to Bloomberg.

By Erica Sweeney • April 13, 2018

Study: 48% of shoppers ready for voice recognition security

Voice recognition for personal verification could be a tool for retailers looking to make customer service calls more positive experiences for their customers.

By Dan O'Shea • April 12, 2018

Report: Snapchat experiments with commerce for publishers

The company has stepped up broader efforts to appease publishers as they work to monetize their content.

By Robert Williams • April 12, 2018

Fred Segal, Mastercard partner for shoppable windows

The iconic Los Angeles retailer continues the unique offer it's made to shoppers since the 1960s with cutting-edge tech.

By Daphne Howland • April 12, 2018

B8ta's new platform helps brands open flagship stores

Having created stores-within-stores, the company goes one better with "Built by b8ta," a new platform to build and launch locations.

By Dan O'Shea • April 11, 2018

How to solve micro issues for big customer experience wins

It's the little things that matter when it comes to finding and solving shopper frustrations, writes Scott Voigt, founder and CEO of FullStory.

By Scott Voigt • April 11, 2018

Forrester: US mobile sales jumped 29% to $153B last year

About half of online adults in the country shopped on their phone at least once in 2017, the researcher estimates.

By Robert Williams • April 11, 2018

Alibaba, Suning invest in the world's most valuable AI startup

Suning also released a report this week about how it and other Chinese powerhouses are embracing tech-driven transformations to improve the customer experience with 'smart retail.'

By Dan O'Shea • April 11, 2018

8 mobile marketing winners and losers from Q1

Nike was a three-time victor on mobile in the first few months of the year while McDonald's and Mercedes-Benz struggled to get on the scoreboard.

By Shane Schick • April 11, 2018

What you need to know about online marketplaces

The rise of online marketplaces is driving one of those shifts as retailers question whether these platforms are right for their brands, as well as how to best manage this potential business opportunity.

By Laura Heller • April 10, 2018