Gap Inc. names new CTO

Like CEO Richard Dickson, Sven Gerjets joins the apparel company from Mattel where he served as its chief technology officer.

By Tatiana Walk-Morris • June 18, 2024

Instacart plugs retail media data into YouTube Shopping ads to fuel offsite growth

Clorox is among the first brands piloting the integration that is part of the growing push by retail media networks into offsite marketing channels.

By Peter Adams • June 17, 2024

Explore the Trendline➔

What's shaping the e-commerce landscape?

From recent statistics on e-commerce growth to the Federal Trade Commission’s lawsuit against Amazon, here are some of the forces impacting online retail.

By Retail Dive staff

Walmart opens access to off-site customer journey insights for suppliers

With Digital Landscapes, Walmart is looking to help suppliers answer questions about customer journeys beyond the retailer’s website and app.

By Chris Kelly • June 17, 2024

EBay rolls out AI-backed photo enhancement tool

The feature, which allows sellers to generate new backgrounds, is the latest aimed at helping merchants swiftly create high-quality product listings.

By Tatiana Walk-Morris • June 12, 2024

Academy Sports and Outdoors to offer on-demand delivery via DoorDash

The sports and outdoor recreation retailer has tapped DoorDash for same-day deliveries as it expands its physical store footprint.

By Tatiana Walk-Morris • June 11, 2024

Givenchy Beauty makes over Roblox space for Pride Month

The luxury brand overhauled its space on the platform to feature rainbows, flags and a pop-up showcasing virtual wearables from LGBTQ+ designers.

By Jessica Deyo • June 10, 2024

Walmart to bring electronic shelf labels to thousands of stores

The retailer expects to deploy the technology to 2,300 locations by 2026 in a bid to improve efficiency and customer service.

By Sam Silverstein • June 10, 2024

Target, FibreTrace and Cargill partner to verify raw cotton

Luminescent pigments are integrated into raw cotton to track it throughout the global supply chain to verify U.S. and Brazilian cotton.

By Xanayra Marin-Lopez • June 10, 2024

The role of strategic partnership management and rebadging in transformation and enhanced CX

The retail industry saw a drop in new global in-house centers last year. See why strategic business process services partnerships may be more appealing, and how to use them to unlock long-term value.

By Mike Lytle, North America CEO, Teleperformance • June 10, 2024

Ikea remodels remote work with paid positions for Roblox store

The Swedish retailer is offering jobs to 10 people to staff the digital space and drive real-world recruitment.

By Sara Karlovitch • June 6, 2024

Amid ongoing declines, Stitch Fix pilots customer experience improvements for summer launch

A core group of customers is keeping and spending more per box, suggesting that the company is on the right track, analysts said.

By Daphne Howland • June 5, 2024

Global online retail sales to hit $6.8 trillion by 2028

In the U.S. alone, online sales will reach $1.6 trillion by that period, up from $1 trillion in 2023, according to a recent report from Forrester.

By Howard Ruben • June 4, 2024

Lowe’s pilots kitchen visualization app in stores

The retailer wants customers to use its Apple Vision Pro app to help design and select products for their homes.

By Tatiana Walk-Morris • June 4, 2024

Orthotics Direct introduces e-commerce site

The company aims to make foot health solutions more affordable by streamlining the process of placing custom orders. 

By Tatiana Walk-Morris • June 3, 2024

How to leverage business intelligence in shipping

Business Intelligence has emerged as a powerful tool for gaining valuable insights that enhance decision-making and operations.

By Maciej Ciupa • June 3, 2024

Home Depot names EVP of customer experience

Jordan Broggi is stepping into the role, along with retaining leadership of the company’s online business, as Matt Carey is set to retire. 

By Tatiana Walk-Morris • May 31, 2024

Dollar General to eliminate ‘vast majority’ of self-checkout, reduce new store openings

Despite a 6% Q1 net sales rise and performance that beat analyst expectations, shrink remains a significant headwind, CEO says.

By Nate Delesline III • May 31, 2024

Tastemade launches shoppable home improvement series using Shopsense AI

Tapping Hedley & Bennett’s founder as host, the series focuses on redesigning kitchen spaces while viewers shop the products.

By Xanayra Marin-Lopez • May 30, 2024

Rhone gets into made-to-measure apparel using 3D tech

The company’s Custom Made by Rhone technology captures a customer’s exact measurements in order to make a tailored product.

By Kaarin Vembar • May 30, 2024

Eddie Bauer Smart Eyewear collection includes voice access to ChatGPT

The collection also sports the first-ever rimless smart eyewear design, according to Innovative Eyewear. 

By Tatiana Walk-Morris • May 30, 2024

L’Occitane introduces virtual fragrance experience

The L’Occitane Greenhouse highlights the company’s range of summer fragrances within a virtual world. 

By Tatiana Walk-Morris • May 30, 2024

Debit cards face rising digital wallet competition: report

Roughly 72% of consumers say they swipe, dip or tap a debit card at the point of sale, a larger portion than credit cards, checks and digital wallets, according to a consumer survey by research firm J.D. Power.

By Patrick Cooley • May 29, 2024

Walmart launches immersive digital shopping experience

Walmart Realm is composed of influencer-led virtual shops meant to shorten the distance between inspiration and commerce. 

By Tatiana Walk-Morris • May 29, 2024

DoorDash expands Ulta Beauty offering

The partnership now includes on-demand delivery from the beauty retailer across all 50 states.

By Xanayra Marin-Lopez • May 24, 2024

Walmart adds pet telehealth benefit for Walmart+ members

The retailer is partnering with Pawp on a perk that will give pet owners free virtual access to a team of veterinary professionals. 

By Tatiana Walk-Morris • May 23, 2024