Office Depot, CompuCom to offer tech tools, hardware for small businesses

The move furthers the retailer's efforts as a business-to-business partner, part of its recently announced restructuring initiative.

By Tatiana Walk-Morris • Aug. 12, 2020

Amazon names top 10 states for small, mid-sized sellers

The e-commerce giant invested resources into small businesses before the COVID-19 pandemic forced many retailers online.

By Tatiana Walk-Morris • Aug. 12, 2020

Explore the Trendline➔

What's shaping the e-commerce landscape?

From recent statistics on e-commerce growth to the Federal Trade Commission’s lawsuit against Amazon, here are some of the forces impacting online retail.

By Retail Dive staff

Consumers favor smartphones for back-to-school shopping, study finds

Shoppers are more budget-minded during the pandemic, with the portion of people planning to spend less than $500 growing to 86%.

By Robert Williams • Aug. 11, 2020

Kroger is giving Apple Pay and Google Pay a test run

The grocer, which launched its own mobile payment program last year, wants to offer shoppers more contactless payment options.

By Jessica Dumont • Aug. 11, 2020

COVID-19 boosts contactless payment adoption: NRF

Retailers have increasingly provided contactless payment options, but are concerned about higher transaction fees associated with the services.  

By Tatiana Walk-Morris • Aug. 10, 2020

Michaels adds new perks to its rewards program

The arts and crafts retailer aims to strengthen relationships with its customers digitally. 

By Tatiana Walk-Morris • Aug. 7, 2020

Spin Live launches shoppable video service in Shopify’s app store

A two-click process gives influencers access to products on a merchant's website that can be sold via shoppable videos.

By Robert Williams • Aug. 7, 2020

Fashion brands team up for flash sales event

Shopping platform BestKeptSecret aims to raise $1 million for charity with the help of multiple brands.

By Tatiana Walk-Morris • Aug. 6, 2020

DoorDash launches new online convenience store DashMart

The move, which is its first foray into managing its own inventory, will offer around 2,000 grocery and restaurant items and deliver in 30 minutes or less. 

By Jessica Dumont • Aug. 6, 2020

Macy’s enlists influencers for its ‘Style Crew’

The department store is integrating shoppable content, and new fashion and beauty buffs into its program.

By Tatiana Walk-Morris • Aug. 5, 2020

EBay, Prova Group partner on sports memorabilia authentication

The marketplace joins Amazon and others in setting up measures to combat the sale of counterfeit goods, one of the biggest threats to resale.

By Tatiana Walk-Morris • Aug. 5, 2020

Walmart fortifies ad platform with omnichannel analytics offering

Procter & Gamble, Mondelēz and Clorox beta tested Performance Dashboards, which could better position the retailer against rivals like Amazon and Google.

By Peter Adams • Aug. 4, 2020

Burberry opens first ‘Social Retail’ store in China

The luxury retailer partnered with Tencent on a concept store that blends social media interactions with an in-store shopping experience.

By Tatiana Walk-Morris • Aug. 4, 2020

Grocery apps get smart during the pandemic

Adoption has recently skyrocketed, and retailers are considering how to update mobile platforms that have become a critical part of the store experience.

By Jessica Dumont • Aug. 4, 2020

PetSmart gamifies reptile adoption with Snapchat AR quiz

An immersive lens includes a discount on a pet reptile to drive store foot traffic, which rose during the pandemic's early days as people stockpiled supplies.

By Robert Williams • Aug. 3, 2020

CVS to offer Venmo, PayPal QR codes in stores

Other platforms, like WhatsApp and Amazon, have introduced QR codes for merchants, too.

By Tatiana Walk-Morris • Aug. 3, 2020

Gen Z, millennials drive growth in mobile video during pandemic, Snap study says

Nearly three quarters of young consumers said they watched more video on their smartphones this year than in 2019, according to the report.

By Robert Williams • July 31, 2020

Moncler to take control of its e-commerce operations

The luxury retailer also reiterated its other digital efforts including livestreaming and artificial intelligence.

By Tatiana Walk-Morris • July 30, 2020

Walmart's marketplace doubles in a year: report

The retailer's recent partnership with Shopify has accelerated its growth, according to Marketplace Pulse. 

By Tatiana Walk-Morris • July 30, 2020

Top customer service considerations for retailers in a post-COVID world

The customer experience is one of the most critical touchpoints a retailer has with its customers, writes 7-Eleven's Jerry Campbell. 

By Jerry Campbell • July 30, 2020

Can technology save bridal retail?

The pandemic pushed a traditional, high-touch segment of the industry to finally confront its hesitancy around digital services. 

By Kaarin Moore • July 29, 2020

Shopify to offer installment payments through Affirm

Merchants will be paid the full purchase price upfront, while Affirm will handle payment collection for customers using the option.

By Tatiana Walk-Morris • July 28, 2020

Buy on Google to go commission free

At a time when more consumers are shopping online, the tech giant said it aims to make e-commerce more "accessible" for retailers of all sizes.

By Tatiana Walk-Morris • July 28, 2020

DSW’s debut hashtag challenge on TikTok racks up 1.3B views

The shoe retailer enlisted five influencers to promote the #TooManyShoes challenge on the popular social video app.

By Robert Williams • July 28, 2020

Tractor Supply reports 'triple-digit' e-commerce sales growth

The company has used the pandemic to invest in curbside pickup, contactless payments and its first mobile app, among other efforts.

By Tatiana Walk-Morris • July 27, 2020