It takes expert insight to globally scale your customer communications over the world’s most popular channels. This podcast sponsored by Infobip takes a deep dive into the latest trends and hot topics in customer experience, including Communications Platform as a Service (CPaaS). Find out how this tech is driving the future of customer experience — encompassing the retailer, leadership, and social commerce industries.
Follow the podcast series to explore customer experience driven by AI and digital creators, and even how it's changing STEM education. Don’t miss these discussions:
- How to use AI to eliminate pain points that cause abandoned carts and unsubscribes.
- Key differences between streamers, bloggers, and newsletter creators.
- How education needs are changing to accommodate future careers in STEM, particularly for women.
Check out the podcast episodes below.
⬆- Ep. 3 Using Digital Creators in Your Marketing Strategy
- Ep. 2 AI Driven Customer Experience
- Ep. 1 STEMI On Bridging the STEM Gap Between School and Industry
Ep. 3
Using Digital Creators in Your Marketing Strategy
Digital creators have a lot of influence and can provide brands with cost-effective advertising options. Because digital creators often service niche online communities, they can help brands access key target markets.
Ep. 2
AI Driven Customer Experience
There are many ways that AI can help eliminate or overcome e-commerce pain points. AI can make a major impact in regards to abandoned carts, unsubscribes, and other customer retention issues. We’ll address a handful of different ways that AI can drive the customer experience.
Ep. 1
STEMI On Bridging the STEM Gap Between School and Industry
Careers in STEM are on the rise and as a result our society’s education needs are shifting to accommodate this area of focus. On this episode of Conversations in CX, we dive deeper into why specialized STEM programs for young students matter and why it’s especially important to expose young girls to STEM educations and career opportunities.
