Old Navy quietly debuts occasionwear

Prices start at about $25, answering demand for affordable dresses for weddings, parties and proms.

By Daphne Howland • March 19, 2025

Tariffs trigger ‘horrific’ plunge in consumer sentiment

Federal Reserve officials, scheduled to assess monetary policy this week, will likely zero in on a jump in long-term inflation expectations.

By Jim Tyson • March 17, 2025

Explore the Trendline➔

How artificial intelligence is shaping retail

More retailers are leaning on AI as a tool, tapping into the tech to improve customer service and support supply chain functions.

By Retail Dive staff

Retail’s home sector has yet to find steady ground

The category experienced both highs and lows since the pandemic hit. But as sales start to tick up once again, retailers face new challenges.

By Caroline Jansen • March 17, 2025

US immigration policy could hurt off-pricers

Burlington, TJX and Ross stand to benefit from tariffs and consumer angst, but one of their most important customer bases is under extreme pressure.

By Daphne Howland • March 13, 2025

Majority of Americans have yet to try Amazon Haul

Three months after its launch, 16% of shoppers use the site at least monthly, compared to 23% and 28% who do the same at Shein and Temu.

By Nate Delesline III • March 10, 2025

Retailers are pushing payment modernization as customers ask for more

A KPMG survey found that a majority of retailers plan to keep updating their payment programs to keep up with consumer tech demands.

By Xanayra Marin-Lopez • March 6, 2025

Gen Z used BNPL more than credit cards over holidays, survey shows

It was the first J.D. Power survey to show that buy now, pay later overtook credit card use among that demographic.

By Patrick Cooley • March 4, 2025

Inflation continues to drive private label growth

Gen Z and millennial shoppers are particularly interested in store brands as they seek out both value and quality, per a Circana study.

By Howard Ruben • March 3, 2025

What 5 charts say about the pandemic’s impact on retail, 5 years later

The industry may be far from the dramatic day-to-day struggles of 2020, but it hasn’t yet escaped the long tail the global health crisis left in its wake.

By Cara Salpini • March 3, 2025

Economic blackout urges US consumers to avoid purchases Friday

The People's Union USA wants shoppers to abstain from making in-store or online purchases, but research shows just 16% plan to participate.

By Nate Delesline III • Feb. 28, 2025

Consumer spending falls, highlighting fading confidence

Two closely tracked gauges of consumer confidence slid in February, pushed down by concerns about import duties enacted by the Trump administration.

By Jim Tyson • Feb. 28, 2025

Canada and Mexico tariffs will take effect March 4, Trump confirms

The president will also impose an additional 10% import tax on China next week and hinted at plans to soon levy 25% duties on the European Union.

By Philip Neuffer • Feb. 27, 2025

Joann shoppers to shift purchases to Michaels, Hobby Lobby

The craft retailer’s store closures have left shoppers searching for alternatives, according to a Numerator survey.

By Tatiana Walk-Morris • Feb. 27, 2025

Consumer sentiment slumps on fears tariffs will fuel inflation

Consumers are “clearly bracing for a resurgence in inflation,” said Joanne Hsu, director of the University of Michigan’s Surveys of Consumers.

By Jim Tyson • Feb. 24, 2025

Consumers expect inflation increase amid tariff talks

Sentiment is at its lowest point since July, as consumers feel uncertain about the current state of the economy, according to a Wells Fargo report. 

By Tatiana Walk-Morris • Feb. 10, 2025

Calling a customer? Brands can now display ‘reason for call’

TransUnion and AT&T now offer companies the ability to display brand name, company logo and the reason for their call when dialing Android users.

By Kristen Doerer • Feb. 6, 2025

Consumer confidence in January falls for the first time in 6 months

The University of Michigan recorded a 10% year-on-year drop, and other data found sentiment hit a four-month low.

By Daphne Howland • Feb. 3, 2025

Chewy holds the top spot as overall satisfaction with online retail declines

The American Customer Satisfaction Index found two-thirds of online retailers saw satisfaction drop year over year.

By Bryan Wassel • Feb. 3, 2025

Third of US small businesses add credit card surcharges

The findings of a J.D. Power survey indicate that merchants are passing the cost of swipe fees onto customers, even though they’re lowering consumer satisfaction with the transaction.

By Patrick Cooley • Feb. 3, 2025

What retailers can expect in 2025

As a new year kicks off, the industry is up against challenges concerning tariffs, DEI policies and crime.

By Retail Dive Staff • Jan. 31, 2025

The Backroom: A new retail apocalypse?

The team discusses a recent report that U.S. retailers are set to shutter many more stores than they plan to open in 2025 — and what that really means.

By Retail Dive Staff • Jan. 30, 2025

What holiday sales mean for 2025

Uncertainties persist, but five years after the pandemic lockdown, this year may at last mark a return to normal.

By Daphne Howland • Jan. 27, 2025

Consumer spend on generative AI apps hit nearly $1.1B in 2024

Higher spending growth rates propelled by apps like ChatGPT and Google Gemini could catapult the category into the top 10 within a year.

By Aaron Baar • Jan. 27, 2025

Gen Z still prefers in-person shopping

The generation prioritizes buying beauty and luxury goods in person, placing a premium on the physical shopping experience, research from Adyen shows.

By Xanayra Marin-Lopez • Jan. 27, 2025

Private label sales hit record in 2024

Store brand sales increased nearly 4% to $271 billion, according to a new report from the Private Label Manufacturers Association.

By Catherine Douglas Moran • Jan. 23, 2025