Operations: Page 2


  • An image showing the inside of a convenience store with shelves and coolers along the walls. signs above various parts of the store read Snacks, Grab and Go, Beverages, Groceries and Frozen, Coffee and Tea and sweets and treats.
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    Courtesy of Sodexo
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    Sodexo plans nearly 100 tech-forward campus c-stores

    “Food Hive” locations can feature cashless payment options and an assortment of goods from local businesses.

    By Jessica Loder • Jan. 7, 2025
  • Image of Instacart logo
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    Justin Sullivan via Getty Images
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    Instacart links with Samsung on shoppable fridge tech

    The multi-year partnership will allow people to order groceries from the screens of select Samsung refrigerators.

    By Catherine Douglas Moran • Jan. 7, 2025
  • Trendline

    The latest in experiential retail

    With customers returning to in-store shopping, retailers are testing out new store concepts, exiting others and otherwise refining their brick-and-mortar touchpoints.

    By Retail Dive staff
  • A Carter's Babies and Kids storefront with a blue sky
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    The image by Mike Mozart is licensed under CC BY 2.0
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    Carter’s parent names interim leader as CEO retires

    Michael Casey will step down after 15 years in the top spot, while Chief Financial and Operating Officer Richard Westenberger will lead in the interim.

    By Jan. 7, 2025
  • A store with a bright green facade reads "Joann" in capital letters, and in smaller script says "handmade happiness."
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    Courtesy of Joann
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    Joann closes smattering of locations across US

    The stores are being shuttered as part of “routine store location evaluation and optimization,” according to a company spokesperson.

    By Jan. 7, 2025
  • A plane flys over a J.C. Penney storefront.
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    Justin Sullivan via Getty Images
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    J.C. Penney hires agency Mischief, seeking bigger creative swings

    Disruptor shop Mischief is tasked with developing a new creative platform and delivering bold marketing for the department store chain. 

    By Peter Adams • Jan. 7, 2025
  • Ulta storefront
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    Daphne Howland/Retail Dive
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    Ulta names Kecia Steelman CEO

    Steelman, formerly chief operating officer at the beauty retailer, takes the role as Dave Kimbell retires.

    By , Updated Jan. 7, 2025
  • Mexico President Claudia Sheinbaum and Economy Secretary Marcelo Ebrard stand with a signed decree affecting apparel duties.
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    Courtesy of Presidencia de la Republica
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    Mexico restricts duty-free apparel imports

    The rule change will significantly impact foreign fashion brands and third-party logistics providers using Mexico for de minimis shipments to the U.S.

    By Edwin Lopez • Jan. 6, 2025
  • An Academy Sports + Outdoors storefront.
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    Courtesy of Academy Sports and Outdoors
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    Academy Sports and Outdoors reduces China reliance by 20%

    The sports retailer continues to diversify its sourcing base as it plans for possible tariff hikes under the Trump administration. 

    By Kelly Stroh • Jan. 6, 2025
  • Person pulling a holiday gift out of a box.
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    kajakiki via Getty Images
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    Retailers lost $103B in fraudulent returns and claims in 2024

    Fraudulent returns accounted for about 15% of the projected $685 billion in returns last year, per a recent report from Appriss Retail and Deloitte.

    By Howard Ruben • Jan. 3, 2025
  • Person hands two blue bags to person at the front door of a residence.
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    Courtesy of Walmart
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    Walmart forced delivery workers to pay fees to access their earnings, federal agency alleges

    A lawsuit by the CFPB claims that the retailer and Branch Messenger illegally opened accounts for Spark drivers and then deposited their pay into these accounts without their consent.

    By Peyton Bigora • Jan. 3, 2025
  • Did Costco just reset the narrative around DEI?

    In contrast to a slew of companies, the warehouse retailer has forcefully rejected an anti-DEI shareholder proposal as bad for business.

    By Jan. 3, 2025
  • A stack of bags in various colors, all with bright patterns.
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    Courtesy of Vera Bradley
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    Column

    The Weekly Closeout: Vera Bradley urged to sell and Fleet Feet makes an acquisition

    Fund 1 Investments in a letter pushed the accessories brand to consider strategic alternatives, while the footwear retailer bought South Sound Running.

    By Retail Dive Staff • Jan. 3, 2025
  • Perfect Corp expands into luxury fashion with Wannaby acquisition

    The company was acquired from Farfetch so Perfect Corp can broaden its virtual try-on capabilities into categories like shoes, bags and apparel. 

    By Jan. 2, 2025
  • An array of Amazon Kindle, Echo and Fire TV devices in brown paper boxes with company branding.
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    Permission granted by Amazon
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    Amazon boosts recycled content, reduces inks for device packaging

    In addition to the sustainability measures for Kindle, Echo and Fire TV products, the company added a tactile feature to aid consumers with visual impairments.

    By Katie Pyzyk • Jan. 2, 2025
  • Person holds a phone that shows Buy with Prime and PayPal.
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    Courtesy of Amazon
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    What Amazon is doing to fight fake reviews

    Reviews are a cornerstone of Amazon’s business, so it is pushing back with strict policies, proactive detection and enforcement action.

    By Kristen Doerer • Jan. 2, 2025
  • A Big Lots storefront with a cloudy gray sky
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    Nate Delesline III/Retail Dive
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    Big Lots’ new deal could keep up to 400 stores open

    Under the transaction, Variety Wholesalers would acquire at least 200 stores and up to two distribution centers, saving jobs in the process.

    By Dec. 30, 2024
  • An Express storefront at King of Prussia mall in Pennsylvania
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    Permission granted by Express
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    These 5 retailers closed stores in 2024

    In ‘a very difficult business,’ retail store closings typically signal more about an individual company than the industry overall, one analyst says.

    By Nate Delesline III • Dec. 27, 2024
  • The exterior of a DXL Men's Apparel store
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    "Destination XL Group - DXL (51788714899).jpg" by Ajay Suresh is licensed under CC BY 2.0
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    Destination XL gets offer to go private

    The big and tall men’s apparel retailer “would be far better served” as a private company, Fund 1 says.

    By Dec. 26, 2024
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    Kendall Davis/Retail Dive
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    Podcast

    The Backroom: Doug Stephens looks to 2025 and beyond

    The retail and brand expert discusses the hype around AI, how marketers can preserve human creativity and his optimism about the future.

    By Retail Dive Staff • Dec. 26, 2024
  • Neiman Marcus store in Friendship Heights, Maryland
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    Daphne Howland/Retail Dive
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    Saks Global names new leadership as it completes $2.7B Neiman Marcus acquisition

    Saks CEO Marc Metrick will lead the expanded company, while chief merchant Tracy Margolies will take over as Bergdorf Goodman’s president. 

    By Dec. 24, 2024
  • store front of Party City
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    Daphne Howland/Retail Dive
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    Party City to close all stores in bankruptcy

    About 14 months after emerging from Chapter 11, the retailer finds itself in bankruptcy court once again. This time, it’s liquidating.

    By Dec. 23, 2024
  • An organized closet display featuring The Container Store's "Custom Spaces" branding.
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    Courtesy of The Container Store
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    The Container Store files for bankruptcy, but it’s business as usual

    Thanks to an agreement with most of its term loan lenders, the retailer will keep its stores and website open and emerge as a private company.

    By Dec. 23, 2024
  • A Big Lots storefront with a cloudy gray sky
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    Nate Delesline III/Retail Dive
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    Big Lots to start going-out-of-business sales

    The move comes as the company lays off over 500 employees at its corporate headquarters.

    By Dec. 20, 2024
  • A warehouse worker pushes a large cart of packages.
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    Courtesy of Amazon
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    Amazon, OSHA reach settlement over worker safety

    Nine of 10 citations were withdrawn, though the e-tailer has agreed to pay more than 90% of the penalties and inspections continue, according to the Department of Labor.

    By Dec. 20, 2024
  • Walmart cart outside of a Florida supermarket on Nov. 18 24
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    Joe Raedle via Getty Images
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    The Weekly Closeout: Walmart to invest $1.3B in Chile and what Nike’s stumble means for Foot Locker

    The big-box retailer’s plans include 70 new stores across Chile, while the sportswear giant’s DTC about-face could be a boon to Foot Locker.

    By Retail Dive Staff • Dec. 20, 2024