Walmart, Unity partner on immersive commerce

Creators will be able to sell physical items in games, virtual worlds and apps. 

By Tatiana Walk-Morris • Jan. 8, 2024

7 retail trends to watch in 2024

From economic pressures weighing on consumers to relocating stores away from malls, here’s what’s on retailers’ minds heading into the new year.

By Retail Dive Staff • Jan. 8, 2024

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

Redefining retail frontline operations: How PetSmart continues to evolve employee engagement

Like many retailers where the majority of associates aren't at a computer, PetSmart evolved their internal communications channels to ensure they could reach all associates across stores, distribution centers (DCs) and home offices.

Jan. 8, 2024

For a seamless retail customer experience during peak season, start with employees

Improving the employee experience goes a long way to improving customer experience, writes Lindsey Peters, Retail and Consumer Goods Industry Lead at Celonis.

By Lindsey Peters, Retail and Consumer Goods Industry Lead, Celonis • Jan. 8, 2024

Peloton brings fitness classes to TikTok in bigger push for Gen Z

A co-branded content hub will reinforce the embattled fitness marketer’s recently introduced brand positioning around accessibility.

By Peter Adams • Jan. 4, 2024

Holiday shoppers spent ‘record’ $222.1B online: report

BNPL usage hit an all-time high during the season, with Cyber Monday as the largest day on record for the payment method, per Adobe.

By Tatiana Walk-Morris • Jan. 4, 2024

Bark’s chief technology officer to exit

Nari Sitaraman will step down this month after holding the role since 2021. Eric Picard, vice president of product management, will take on the CTO duties.

By Caroline Jansen • Jan. 2, 2024

3 ways to optimize profits and processes in 2024

A new year always offers an opportunity to reflect and restart — especially for retailers. As we move into 2024, here are three key themes for top tier operators to consider.

By Donna Stevens, Senior Vice President Product & Marketing Management at Flooid • Jan. 2, 2024

The Backroom: Doug Stephens’ retail predictions for 2024

The retail and branding expert discusses the state of the consumer, the habits companies should leave behind in 2023 and what lies ahead in the new year.

By Retail Dive Staff • Dec. 28, 2023

’Tis the season for a retail tech-stack rethink

An influx of in-store technologies has CIOs leaning toward cloud for integration solutions, according to research by Bain and Aptos.

By Matt Ashare • Dec. 26, 2023

Nautica launches smart eyewear collection in multiyear agreement

With the help of developer Innovative Eyewear, the line will feature eight sunglass styles with up to 12 hours of music listening in one charge.

By Xanayra Marin-Lopez • Dec. 22, 2023

Rite Aid banned from use of facial recognition tech for 5 years

The company’s “reckless” use of the technology harmed customers, the FTC said.

By Nate Delesline III • Dec. 20, 2023

Reebok, Futureverse partner to launch metaverse experience in 2024

“Reebok Impact” is intended to broaden the ways consumers interact with the brand's products, from its apparel to its footwear.

By Xanayra Marin-Lopez • Dec. 20, 2023

Walmart adds Affirm’s buy now, pay later option to self-checkout

In an expanded partnership between the two companies, Walmart is adding a BNPL option to checkout kiosks at most stores. 

By Tatiana Walk-Morris • Dec. 20, 2023

Target brings dog mascot Bullseye to Las Vegas Sphere for holiday blitz

The largest version of the bull terrier character yet is joined by an 11-story gingerbread Target for the snowglobe-inspired takeover.

By Peter Adams • Dec. 20, 2023

With website down, Zulily’s future in doubt

The e-commerce retailer's website is currently "down for maintenance," following layoffs.

By Nate Delesline III • Dec. 19, 2023

VF Corp. reports stolen data from cybersecurity incident

The attack last week has impacted the apparel conglomerate’s ability to fulfill orders.

By Laurel Deppen • Dec. 18, 2023

Tonal launches trade-in program for Lululemon Studio customers

Following Lululemon’s discontinuation of Mirror, Tonal is offering product discounts, a free one-year membership and removal of the Mirror device.

By Howard Ruben • Dec. 18, 2023

5 ways to prioritize the customer experience for a bright holiday season

To ensure you're offering an exceptional customer experience across every touchpoint.

By Roshan Jhunja, Head of Retail at Square • Dec. 18, 2023

Navigating change: A retailer’s guide to preparing for e-invoicing requirements

With e-invoicing increasingly becoming a global requirement, retailers–even those not currently impacted– will ultimately have the advantage if they prepare now.      

Dec. 18, 2023

Sally Beauty launches digital hair color consultations

With the Licensed Colorist OnDemand service, participants talk with a professional for free via video or chat. 

By Tatiana Walk-Morris • Dec. 15, 2023

Black Friday, Cyber Monday saw ‘lackluster’ consumer tech sales, report finds

Both unit and dollar sales declined year over year during Black Friday Week, and the average price of products was down during Cyber Monday Week.

By Tatiana Walk-Morris • Dec. 14, 2023

EBay pushes luxury consignment service with curated Jenna Lyons collection

A bus will travel to Los Angeles and Las Vegas with items from Lyons’ closet for sale, and shoppers can also get their own luxury handbags appraised.

By Tatiana Walk-Morris • Dec. 13, 2023

Mastercard launches Shopping Muse, an AI tool that gives product recommendations

Using generative AI, the tool can give personalized recommendations based on everyday language. 

By Tatiana Walk-Morris • Dec. 12, 2023

Amazon files motion to dismiss FTC antitrust lawsuit

The e-commerce giant said in its legal rebuttal that its business practices are lawful and represent “the very essence of competition.”

By Nate Delesline III • Dec. 12, 2023