How to stay competitive in e-commerce with AI-powered CX

Find out ways you can enhance your customer experience and improve your return on investment, by increasing customer acquisition and creating results-driven digital engagement solutions.

June 7, 2021

Edge computing: powering frictionless retail

Learn more about how retailers are transforming business operations with edge computing solutions.

June 7, 2021

Explore the Trendline➔

What's shaping the e-commerce landscape?

From recent statistics on e-commerce growth to the Federal Trade Commission’s lawsuit against Amazon, here are some of the forces impacting online retail.

By Retail Dive staff

BJ's Wholesale Club, Citizens Pay partner to offer installment plans

The flexible payment option is available to members who make online purchases of more than $99.

By Tatiana Walk-Morris • June 4, 2021

Walmart to give smartphones to more than 740K workers

The move coincides with the rollout of a new workplace app that lets associates schedule shifts, clock in and use an automated personal assistant.

By Jeff Wells • June 4, 2021

Cole Haan hires chief digital officer as it plots global expansion

Stephen Henderson, who joins from Caleres, will be a key player in the brand's growth strategy in both digital and DTC channels.

By Tatiana Walk-Morris • June 3, 2021

The future of retail belongs to those who make the best decisions

The key is adding data into the mix — from all places and in as real time as possible — so retailers can make better, more informed decisions, writes Deloitte's Christina Bieniek. 

By Christina Bieniek • June 3, 2021

Sean Combs, Salesforce to launch online marketplace for Black-owned businesses

Shop Circulate, which will launch later this year, also acquired The Nile List — a digital community that highlights Black-owned brands. 

By Tatiana Walk-Morris • June 2, 2021

Google to add Square sellers' direct product listings on search, shopping platforms

Merchants can add their product catalog to various other features as well, including the images and maps features, and YouTube.

By Tatiana Walk-Morris • June 1, 2021

The "perfect launch." When's the right time to deploy your retail AI project?

Is an AI tool ever perfect? And how do retailers decide when the time is right to launch a new AI for their customers to use? 

June 1, 2021

Digital brand company Perch raises $775M to expand globally

The company scales Amazon third-party sellers and other direct-to-consumer brands, and the funds will help fuel its expansion.

By Tatiana Walk-Morris • May 28, 2021

Flytrex expands drone deliveries for Walmart, local retailers in North Carolina

An FAA permit allows the drones to carry deliveries up to a mile away from retailers. 

By Matt Leonard • May 27, 2021

Instacart plans to expand globally

The e-commerce provider named a Facebook veteran to lead the company's long-term global strategy and explore new markets.

By Jeff Wells , Sam Silverstein • May 27, 2021

Heyday raises $70M to grow marketplace brands

The company also built out its team with Amazon veterans and named Brandless co-founder Tina Sharkey to its board.

By Tatiana Walk-Morris • May 26, 2021

E-commerce fraud prevention startup Forter raises $300M

The recent funding round, which the company will use to expand its global ecosystem, brings the company's valuation to $3 billion.

By Tatiana Walk-Morris • May 26, 2021

DTC marketplace The Fascination raises $1M in seed funding

After founding mattress brand Leesa, David Wolfe and Matt Hayes launched the marketplace last year to showcase established and emerging DTC brands.

By Tatiana Walk-Morris • May 21, 2021

Ikea evokes vacation-inspired home renovations with Pinterest quiz

After answering three questions from a chatbot, shoppers will receive a personalized Pinterest board of design tips and product recommendations.

By Natalie Black (Koltun) • May 21, 2021

Google boosts e-commerce push with new tech, Shopify partnership

New mobile-first rollouts announced at this year's I/O conference seek to attract marketers as consumers continue to flock to e-commerce.

By Asa Hiken • May 21, 2021

Poshmark, Snap team up on social shopping experience

The partnership lets users explore curated Poshmark products and attend virtual shopping events within the Snapchat app.

By Tatiana Walk-Morris • May 20, 2021

Why Eastbay turned to video to drive engagement during the pandemic

Champs Sports has been building up its content series for years, and Senior Vice President Guy Harkless sees benefits in Eastbay following its lead.

By Cara Salpini • May 19, 2021

Facebook launches summer livestream shopping series

The social media giant joins other livestream shopping newcomers and veterans vying for homebound consumers' attention.

By Tatiana Walk-Morris • May 19, 2021

What's old is new: Brands craving connection with consumers turn to livestreaming

Video e-commerce is going live in the U.S., and retailers are pinning their hopes on its success.

By Maria Monteros • May 19, 2021

Wacoal releases bra fit app

The AI-powered tech determines sizing and recommends products as a way to replicate an in-store fitting experience for online shoppers.

By Tatiana Walk-Morris • May 18, 2021

Walmart to acquire virtual fitting room startup Zeekit

The testing technology's three founders — Yael Vizel, Alon Kristal and Nir Appleboim — will join Walmart as part of the deal. 

By Maria Monteros • May 13, 2021

The digital Saks raises $465M in debt capital to fuel growth

The funding is aimed at helping the newly separated e-commerce company capitalize on an expanding market in online luxury retail. 

By Ben Unglesbee • May 13, 2021

Report: Retail tech investments at fastest run rate in 5 years

The enhancement of supply chain and omnichannel capabilities continue to drive funding as retailers approach a post-pandemic world, CB Insights found.

By Maria Monteros • May 12, 2021