Zippin brings checkout-free tech to JFK airport store

The tech startup has plans to bring its cashierless technology to nearly 100 stores in train stations and airports by the end of 2022. 

By Tatiana Walk-Morris • Dec. 9, 2021

'Consumers crave experiences': How AR has evolved beyond mere try-ons

Dynamic activations are increasingly vital during the pandemic as people connect with brands on mobile — and they're likely key to future metaverse environments.

By Robert Williams • Dec. 8, 2021

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

Amazon's holiday window showcases Alexa-enabled experiences

The century-old tradition of holiday window displays gets an update via smart technology as shoppers return to stores. 

By Nina Lentini • Dec. 7, 2021

Facebook Messenger tests a split payments feature in the US

Peer-to-peer payment adoption has recently accelerated, with volume expected to reach nearly $539 billion by the end of 2022. 

By Tatiana Walk-Morris • Dec. 7, 2021

Walmart and Yahoo tailor holiday content for social, AR shopping

After last year's collaboration spurred a 239% lift in gross merchandise value, the duo adds a tweet countdown and TikTok series to a wide-ranging effort.

By Natalie Black (Koltun) • Dec. 6, 2021

Don’t get comfortable — what to look out for in the next era of retail

From personalization to beacon technology to curbside pickup 2.1, the next era of retail is here.

By Andrew Schmidt • Dec. 6, 2021

It’s time to make your loyalty program mobile-first

Keep customers engaged beyond the holiday shopping season with SMS and loyalty.  

Dec. 6, 2021

Square takes a new moniker: Block

The corporate parent will become Block, but keep the Square brand for its digital payments business.

By Lynne Marek • Dec. 2, 2021

Buy now, pay later orders up 34% this holiday: Afterpay

The service, which has been gaining steam over the past several years, proved especially useful over the Black Friday and Cyber Monday shopping periods.

By Tatiana Walk-Morris • Dec. 2, 2021

Will the Amazon-Visa dispute spill over to other credit card companies?

While Visa's rivals are dependent on interchange fees like those at the center of the Amazon-Visa fight, they also might benefit if Amazon tosses some business in new directions.

By Jonathan Berr • Dec. 2, 2021

CVS expands spoken prescription app feature chainwide

The retailer's Spoken Rx solution is now available at all pharmacy locations, including more than 1,700 inside Target stores.

By Catherine Douglas Moran • Dec. 2, 2021

Walmart, Hollister open AR holiday stores in Snapchat

The Snap Holiday Market and new augmented reality shopping Lenses are the platform's latest efforts to merge commerce with social media.

By Chris Kelly • Dec. 1, 2021

The Bay debuts tech-enabled pop-up shop for the holidays

Shoppers can make purchases by scanning QR codes and checking out on their phones. The store also offers a buy now, pay later option.

By Tatiana Walk-Morris • Dec. 1, 2021

Majority of US retailers, critical infrastructure unscathed after holiday cyber warnings

Industry averted a major cyber incident amid warnings from the FBI and CISA, though Ikea fought to contain a sophisticated phishing attack.

By David Jones • Dec. 1, 2021

EBay acquires Sneaker Con's shoe authentication business

The e-commerce company has paid particular attention over the past few years to authenticating and promoting sneakers on its platform.

By Tatiana Walk-Morris • Nov. 30, 2021

3 critical steps to building a retail media network

Consider these top steps to making a successful retail media operation.

By Maureen Noonan, Head of Industry, Retail/CPG at LiveRamp • Nov. 29, 2021

Walmart to host Twitter's first shoppable livestream in quest to conquer social commerce

A 30-minute variety program led by singer Jason Derulo is one piece of an expansive content playbook around the holiday season.

By Peter Adams • Nov. 24, 2021

5 takeaways on how retailers can become AR-ready at scale

Defining the use case, starting small and selecting the right 3D partner is among the 5 key things for retailers to consider when getting started with augmented reality.

Nov. 22, 2021

3 strategies that all retailers should do today

Retailers need to adapt to changes through revisiting staffing models, pricing, automation and partnerships in the marketplace.

Nov. 22, 2021

Starbucks, Amazon Go open cashierless store concept in NYC

The two plan to open additional stores in 2022, as more retailers experiment with grab-and-go technology. 

By Tatiana Walk-Morris • Nov. 19, 2021

Heyday raises $555M in Series C funding

From April of last year through November 2021, Amazon aggregators have raised nearly $12 billion, according to Marketplace Pulse.

By Tatiana Walk-Morris • Nov. 18, 2021

Perfect Corp. enters men's grooming market with AR beard tools

The technology lets users virtually test beard colors and styles, as well as beard removal.

By Tatiana Walk-Morris • Nov. 18, 2021

Away names its first operations and digital chiefs

In addition to introducing two new positions to the C-suite, the luggage brand named a new chief marketing officer, Melissa Weiss.

By Cara Salpini • Nov. 18, 2021

Macy's to delay store closures, launch third-party marketplace next year

The department store previously slated 125 stores to close, but now says that's under review as physical locations prove key to digital success.

By Daphne Howland • Nov. 18, 2021

Grocers chase the promise of e-commerce personalization

Customization tools like shoppable recipes and product recommendations are helping consumers cut through the clutter of center store. But retailers are only scratching the surface of what's possible.

By Sam Silverstein • Nov. 18, 2021