Retail’s new crystal ball: how transaction data gives you a competitive edge

The key to seeing where retail is headed — and how your business should adjust — lies in customer transaction data.

Jan. 16, 2024

Victoria’s Secret to infuse AI into online shopping

The intimate apparel company tapped Google Cloud’s Vertex AI to enhance search capabilities and personalize product recommendations.

By Kristen Doerer • Jan. 12, 2024

Explore the Trendline➔

What's shaping the e-commerce landscape?

From recent statistics on e-commerce growth to the Federal Trade Commission’s lawsuit against Amazon, here are some of the forces impacting online retail.

By Retail Dive staff

Sam’s Club to bring AI-based receipt verification to all stores

The technology will eliminate the need for receipt checkers, freeing up associates to spend time with customers.

By Nate Delesline III • Jan. 11, 2024

Walmart to expand drone delivery to 1.8M more Texas homes

The retailer is working with Wing and Zipline to reach up to 75% of the Dallas-Fort Worth area's population.

By Max Garland • Jan. 11, 2024

Half of consumers will abandon or ‘significantly limit’ social media interactions by 2025: report

The spread of misinformation, toxic user bases and the prevalence of bots is leading to a perceived decline in platforms, according to Gartner. 

By Kaarin Moore • Jan. 10, 2024

Instacart seeks off-site retail media scale with Google Shopping ads pact

The partnership targeting high-intent grocery shoppers already has sign on from marketers like Danone and Kraft Heinz.

By Peter Adams • Jan. 9, 2024

Retailers can tap into generative AI to enhance support for customers and employees

As the retail industry witnesses a shift towards a more digital, on-demand consumer base, AI is becoming the secret weapon for retailers to better understand and cater to this evolving consumer behavior.

By Luq Niazi, Global Managing Partner Industries, IBM Consulting • Jan. 9, 2024

Walmart, Unity partner on immersive commerce

Creators will be able to sell physical items in games, virtual worlds and apps. 

By Tatiana Walk-Morris • Jan. 8, 2024

7 retail trends to watch in 2024

From economic pressures weighing on consumers to relocating stores away from malls, here’s what’s on retailers’ minds heading into the new year.

By Retail Dive Staff • Jan. 8, 2024

Redefining retail frontline operations: How PetSmart continues to evolve employee engagement

Like many retailers where the majority of associates aren't at a computer, PetSmart evolved their internal communications channels to ensure they could reach all associates across stores, distribution centers (DCs) and home offices.

Jan. 8, 2024

For a seamless retail customer experience during peak season, start with employees

Improving the employee experience goes a long way to improving customer experience, writes Lindsey Peters, Retail and Consumer Goods Industry Lead at Celonis.

By Lindsey Peters, Retail and Consumer Goods Industry Lead, Celonis • Jan. 8, 2024

Peloton brings fitness classes to TikTok in bigger push for Gen Z

A co-branded content hub will reinforce the embattled fitness marketer’s recently introduced brand positioning around accessibility.

By Peter Adams • Jan. 4, 2024

Holiday shoppers spent ‘record’ $222.1B online: report

BNPL usage hit an all-time high during the season, with Cyber Monday as the largest day on record for the payment method, per Adobe.

By Tatiana Walk-Morris • Jan. 4, 2024

Bark’s chief technology officer to exit

Nari Sitaraman will step down this month after holding the role since 2021. Eric Picard, vice president of product management, will take on the CTO duties.

By Caroline Jansen • Jan. 2, 2024

3 ways to optimize profits and processes in 2024

A new year always offers an opportunity to reflect and restart — especially for retailers. As we move into 2024, here are three key themes for top tier operators to consider.

By Donna Stevens, Senior Vice President Product & Marketing Management at Flooid • Jan. 2, 2024

The Backroom: Doug Stephens’ retail predictions for 2024

The retail and branding expert discusses the state of the consumer, the habits companies should leave behind in 2023 and what lies ahead in the new year.

By Retail Dive Staff • Dec. 28, 2023

’Tis the season for a retail tech-stack rethink

An influx of in-store technologies has CIOs leaning toward cloud for integration solutions, according to research by Bain and Aptos.

By Matt Ashare • Dec. 26, 2023

Nautica launches smart eyewear collection in multiyear agreement

With the help of developer Innovative Eyewear, the line will feature eight sunglass styles with up to 12 hours of music listening in one charge.

By Xanayra Marin-Lopez • Dec. 22, 2023

Rite Aid banned from use of facial recognition tech for 5 years

The company’s “reckless” use of the technology harmed customers, the FTC said.

By Nate Delesline III • Dec. 20, 2023

Reebok, Futureverse partner to launch metaverse experience in 2024

“Reebok Impact” is intended to broaden the ways consumers interact with the brand's products, from its apparel to its footwear.

By Xanayra Marin-Lopez • Dec. 20, 2023

Walmart adds Affirm’s buy now, pay later option to self-checkout

In an expanded partnership between the two companies, Walmart is adding a BNPL option to checkout kiosks at most stores. 

By Tatiana Walk-Morris • Dec. 20, 2023

Target brings dog mascot Bullseye to Las Vegas Sphere for holiday blitz

The largest version of the bull terrier character yet is joined by an 11-story gingerbread Target for the snowglobe-inspired takeover.

By Peter Adams • Dec. 20, 2023

With website down, Zulily’s future in doubt

The e-commerce retailer's website is currently "down for maintenance," following layoffs.

By Nate Delesline III • Dec. 19, 2023

VF Corp. reports stolen data from cybersecurity incident

The attack last week has impacted the apparel conglomerate’s ability to fulfill orders.

By Laurel Deppen • Dec. 18, 2023

Tonal launches trade-in program for Lululemon Studio customers

Following Lululemon’s discontinuation of Mirror, Tonal is offering product discounts, a free one-year membership and removal of the Mirror device.

By Howard Ruben • Dec. 18, 2023