QVC Group details TikTok, social content plans

The live shopping company hosted its first Super Brand Day on the social media platform, marking its highest-viewed livestream to date. 

By Xanayra Marin-Lopez • May 29, 2025

Amazon pilots audio product summaries

Shoppers can listen to generative AI-powered audio summaries by clicking a “Hear the Highlights” button. 

By Tatiana Walk-Morris • May 29, 2025

Explore the Trendline➔

How retailers are deploying in-store technology

Payment systems, self-checkout stations and home visualization tech are just a few of the areas getting attention from retailers as they rethink the store experience.

By Retail Dive staff

Warby Parker partners with Google, adds AI shopping assistant

The eyewear company is continuing its AI investments through a new Google partnership and a tool that gives shoppers personalized recommendations.

By Xanayra Marin-Lopez • May 29, 2025

Victoria’s Secret shuts down website in response to security incident

Although stores are open, the company has also halted some in-store services as it works to fully restore operations. 

By Kaarin Moore • May 29, 2025

Lowe’s, Home Depot tout CX wins from AI projects

The home improvement retailers reported customer service improvements and easier information gathering as access to the technology expanded. 

By Lindsey Wilkinson • May 28, 2025

Inside Poppi’s push into gaming as prebiotic soda marketing bubbles up

PepsiCo recently finalized a $1.95 billion acquisition of the brand, which has used a “community- and culture-first approach” to marketing.

By Chris Kelly • May 27, 2025

Google is turning AI into a personal shopping assistant

The company debuted AI Mode, the ability for shoppers to use agentic capabilities to set up price tracking and make purchases on their behalf.

By Xanayra Marin-Lopez • May 22, 2025

Marks & Spencer warns April cyberattack will cut $400M from profits

The U.K. department store chain had to temporarily reduce online shopping services, which hit online sales and trading profits for fashion, home and beauty products.

By David Jones • May 22, 2025

Nike lays off ‘limited number’ of tech employees

The layoffs, which are the result of changes announced last week, come amid a broader turnaround strategy under new CEO Elliott Hill.

By Cara Salpini • May 22, 2025

Roblox brings the mall to the metaverse, and vice versa

Fenty Beauty is among the companies testing new ways to merge virtual and physical shopping experiences to produce sales.

By Aaron Baar • May 21, 2025

Amazon reveals new warehouse robots in push to trim manual tasks

The e-commerce giant said it plans to deploy the various technologies in the coming years as it works to boost "more high-skilled work."

By Max Garland • May 19, 2025

The next generation of checkout: Why retailers must evolve

Gen Z is reshaping retail checkout—flexibility isn’t optional, it’s the new expectation.

By Alison Meyer, Head of B2B Marketing, Cash App Commerce • May 19, 2025

Walmart to pay tech company $222M over trade secret misappropriation

The decision by an Arkansas jury is the latest twist in a legal battle between the mass retailer and Zest Labs, which claims Walmart stole technology that extends produce shelf life.

By Peyton Bigora • May 16, 2025

A UK retail cyberattack campaign is headed to the US, researcher warns

The hackers behind cyber intrusions at Harrods, Co-op and M&S are turning their attention to U.S. retailers, Google Threat Intelligence researchers say.

By David Jones • May 15, 2025

TikTok Live remains top live shopping platform

Though roughly 60% of U.S. adults say they watch live shopping in general, only half of them are making purchases, a recent survey shows.

By Xanayra Marin-Lopez • May 15, 2025

ThredUp overhauls resale service, slashes fees

The recommerce company is taking an open-source approach, eliminating fees for branded resale shops and broadening access to its partner network.

By Tatiana Walk-Morris • May 14, 2025

Walmart touts savings from continued automation efforts

The retailer predicts it will slash costs by more than 30% at its high-tech facilities by year's end, one executive said. 

By Philip Neuffer • May 14, 2025

The shelf as a data goldmine: Leveraging shelf edge analytics for smarter merchandising

Unlock the data in your store with VusionGroup's shelf edge analytics! Smarter merchandising, happier shoppers!

May 12, 2025

One year later, Target calls express self-checkout a success

The retailer’s self-checkout limits led to shorter transaction times and more customers choosing staffed registers.

By Bryan Wassel • May 9, 2025

Mattress Firm taps AI platform to improve inventory flow

Using Invent.ai technology, the retailer will aim to upgrade demand forecasting and distribution center replenishment.

By Kelly Stroh • May 8, 2025

UK authorities warn of retail-sector risks following cyberattack spree

Three major retail brands, including Harrods and Marks & Spencer, have been targeted in recent weeks.

By David Jones • May 8, 2025

EBay rolls out conversational AI shopping agent

The tool offers suggestions and advice based on customers’ shopping preferences to assist with product discovery.

By Bryan Wassel • May 8, 2025

Amazon remains bullish on AI as Alexa+ rolls out

The AI agent has reached more than 100,000 users to a positive early response, but Amazon is just beginning to reinvent CX through AI, according to CEO Andy Jassy.

By Bryan Wassel • May 8, 2025

ChatGPT is getting more shopper friendly

OpenAI wants to make it easier for shoppers to find, compare and buy products as more customers turn to generative AI for purchases.

By Xanayra Marin-Lopez • May 7, 2025

Etsy is leveraging AI to boost personalization

In its latest earnings call, the marketplace said personalized homepages yielded nearly double the engagement compared to those without personalization.

By Xanayra Marin-Lopez • May 1, 2025